Join LILT as a Customer Support Engineer to assist linguists and platform customers in a fully remote role.
Posted by employer 1 day ago
First seen on Joblaze 1 hour ago
Last verified on the company career page 1 hour ago
Skills & Technologies
What you'll build
- Assist linguists and platform customers with platform questions
- Join weekly customer calls to troubleshoot issues
- Investigate and document reported errors
- Handle incoming support requests
- Document customer pain points for product enhancement
Must have
- 1–3 years of experience in customer support or similar roles
- Strong written and verbal communication skills
- Required expertise in SQL and database management
- Required expertise in Google Cloud Platform
- Required expertise in REST APIs
- Required expertise in SSO troubleshooting
Nice to have
- Experience with browser network and debugging tools
- Familiarity with Datadog
- Experience with GitHub
- Knowledge of Yarn for package management
- Bachelor’s degree or equivalent experience preferred
- Experience in Computer Science or Linguistics is a plus
AI in the day-to-day
LILT uses AI to enhance translation processes and improve customer support.
Requirements
- Experience
- 1–3 years
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
In the role of Customer Support Engineer at Lilt, the individual will provide essential support to linguists and platform users, addressing technical inquiries and troubleshooting issues during customer calls. Proficiency in SQL, Google Cloud Platform, and REST APIs is crucial, along with strong communication skills to convey technical concepts clearly. This position is well-suited for candidates with 1-3 years of experience in customer-facing roles, particularly those with a background in technical support or localization. Lilt's focus on AI-driven translation solutions positions the team at the forefront of innovation in the localization industry.
Joblaze insights
Quick facts
- Is the Customer Support Engineer role remote?
- Yes — Lilt lists this as a fully remote position.
- How much experience is required?
- 1–3 years of relevant experience for this Customer Support Engineer role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Datadog, GitHub, Google Cloud Platform, REST APIs, SQL, Single Sign-On.
- What seniority level is this role?
- Lilt targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Support Engineer role at Lilt.
From the original posting
We are looking for a curious and detail-oriented Customer Support Engineer to help our linguists and platform customers get the most out of LILT. You will be the first line of support for platform users, evaluating incoming requests, resolving what you can, and routing what you cannot to the right team. You will also work directly with some of our largest enterprise customers, joining regular customer calls to troubleshoot issues and keep them informed.
This is a full-time, remote role. We are hiring in the Pacific or Mountain time zone (for example Seattle, Portland, Denver, San Diego or Salt Lake City) so you can overlap with our customers and engineering teams.
What you will do
Platform support: Assist linguists and platform customers with day-to-day platform questions, including running jobs, opening and processing files, and navigating the LILT interface.
Customer calls: Join weekly customer calls, and jump on ad hoc calls when needed, explaining technical issues clearly and following through to resolution.
Bug triage: Investigate and reproduce reported errors, filtering and documenting bugs clearly before escalating to the Engineering team, and communicating feature requests to Product.
Queue management: Handle incoming support requests in a timely manner, meeting SLAs and keeping customers informed throughout.
Product enhancement requests: Document and relay frequent customer pain points or feature suggestions to drive ongoing platform and process improvements.
Skills and experience
Localization tooling is a niche. If your background is technically similar but not an exact match, we still want to hear from you!
1–3 years of experience in customer support, technical support, localization support or similar customer-facing roles.
Comfortable working with technical products and learning new tools quickly.
Strong written and verbal communication skills, so you can explain technical issues clearly to both end users and technical administrators, including on customer calls.
An analytical mindset: you dig into problems methodically and know when to escalate.
Required expertise in:
SQL and database management
Google Cloud Platform (GCP)
REST APIs
Authentication and single sign-on (SSO) troubleshooting
Nice to have:
Browser network and debugging tools
Datadog
GitHub
Yarn for package management
Bachelor’s degree or equivalent experience preferred; Computer Science, Linguistics or a related field is a plus but not required.
Our Tech
What sets our platform apart:
Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent
LILT in the News
Featured in The Software Report’s Top 100 Software Companies!
Standard company text repeated across Lilt's postings is omitted here.