Is the Customer Support Specialist role remote?

It's hybrid — Apollo expects some on-site time in Manila, Philippines.

How much experience is required?

At least 2 years of relevant experience for this Customer Support Specialist role.

Where is the role based?

Apollo is hiring for this position in Manila, Philippines.

What's the tech stack?

Joblaze extracted these technologies from the posting: CRM, Jira, REST API, Salesforce.

What seniority level is this role?

Apollo targets junior candidates for this position.

Is this full-time or contract?

Full-time for this Customer Support Specialist role at Apollo.

Customer Support Specialist at Apollo

Joblaze summary

In the role of Customer Support Specialist at Apollo, the individual will engage with customers through various channels to troubleshoot and resolve product-related issues while ensuring a high standard of service. Key skills include strong problem-solving abilities, proficiency with support tools, and effective communication, particularly in translating technical concepts for non-technical users. This position is ideal for those with a background in tech support or SaaS, looking to contribute to a fast-growing company that values continuous improvement and collaboration.

Joblaze insights

Listed today — first seen on Joblaze October 23, 2026. Last confirmed on Apollo's careers page October 23, 2026.
This exact title is also open at 1 other location at Apollo: Hybrid, Manila.

Quick facts

Is the Customer Support Specialist role remote?: It's hybrid — Apollo expects some on-site time in Manila, Philippines.
How much experience is required?: At least 2 years of relevant experience for this Customer Support Specialist role.
Where is the role based?: Apollo is hiring for this position in Manila, Philippines.
What's the tech stack?: Joblaze extracted these technologies from the posting: CRM, Jira, REST API, Salesforce.
What seniority level is this role?: Apollo targets junior candidates for this position.
Is this full-time or contract?: Full-time for this Customer Support Specialist role at Apollo.

From the original posting

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.

The Role

The Product Advocate position is open to residents of The Philippines, specifically in the Metro Manila area. and requires full English fluency.

Apollo.io is seeking dedicated and knowledgeable people to join Apollo.io as a Product Advocate. This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills. The Product Advocate troubleshoots and resolves customer issues, optimizes support processes, and contributes to Apollo’s values-driven culture. By collaborating across teams, this role ensures customers achieve their goals while demonstrating ownership, curiosity, and a commitment to continuous improvement.

Responsibilities

Handle customer inquiries in digital and voice channels in our CRM of choice to provide technical and product support.
Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.
Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge.
Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
Take ownership of ensuring customers understand key features and benefits aligned with their goals.
Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.

Required Qualifications

Minimum proven experience of 2 years in at least one entry-level tech Customer Support or Technical Support role
Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
Ability to adapt to change and remain flexible in a dynamic work environment
Excellent english communication skills, both written and verbal, with an empathetic approach.
Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.
Demonstrated ability to manage time effectively and adhere to SLAs.
Proficiency in tailoring technical explanations for non-technical audiences.
*Note: If you are studying or have finished a data science or engineering degree we will happy to consider your application if you don't meet the minimum proven experience requirement previously mentioned

Preferred Qualifications

Background in SaaS or technology-focused roles.
Experience analyzing customer feedback to inform product or process improvements.
Familiarity with tools like Jira, Salesforce, and REST API integrations.
Strong foundational knowledge of integration and filtering systems.
Basic programming knowledge.

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Customer Support Specialist

Responsibilities

Required Qualifications

Preferred Qualifications

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