Is the Enablement Program Manager role remote?

No — this is an on-site role in Manila, Philippines.

How much experience is required?

At least 6 years of relevant experience for this Enablement Program Manager role.

Where is the role based?

Apollo is hiring for this position in Manila, Philippines.

What's the tech stack?

Joblaze extracted these technologies from the posting: Google Suite, LMS, Notion, SaaS, feedback dashboards, survey tools.

What seniority level is this role?

Apollo targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this Enablement Program Manager role at Apollo.

Enablement Program Manager at Apollo

Joblaze summary

The Enablement Program Manager at Apollo is responsible for developing and executing a comprehensive onboarding program for new support hires, ensuring that training is engaging and tailored to specific roles. This position requires a strong background in customer support and enablement within the SaaS industry, along with proficiency in using various learning tools to track and enhance training effectiveness. Ideal candidates will have experience in live facilitation and a strategic mindset for building data-driven programs. Apollo's focus on continuous improvement and collaboration makes this role suitable for someone who thrives in fast-paced environments.

Joblaze insights

Listed today — first seen on Joblaze October 1, 2026. Last confirmed on Apollo's careers page October 1, 2026.

Quick facts

Is the Enablement Program Manager role remote?: No — this is an on-site role in Manila, Philippines.
How much experience is required?: At least 6 years of relevant experience for this Enablement Program Manager role.
Where is the role based?: Apollo is hiring for this position in Manila, Philippines.
What's the tech stack?: Joblaze extracted these technologies from the posting: Google Suite, LMS, Notion, SaaS, feedback dashboards, survey tools.
What seniority level is this role?: Apollo targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Enablement Program Manager role at Apollo.

From the original posting

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.

About The Role

We are looking for a Enablement Program Manager to join our team in Manila, Philippines. In this role, you will help drive and evolve our end-to-end enablement program, with a primary focus on new hire onboarding, content development, and ongoing education for our Support organization. You will lead in-person facilitation, partner closely with local operations teams, collaborate with enablement peers, and make data-driven recommendations to improve performance and support key business goals.

This role is ideal for someone who is both a strong facilitator and a thoughtful program builder. You thrive in fast-paced environments, understand the nuances of SaaS support, and know how to translate performance metrics into targeted enablement strategies.

Responsibilities

Lead New Hire Onboarding (Manila, Philippines)
• Own the strategy, execution, and measurement of our 6-week onboarding program for new support hires
• Facilitate in-person onboarding experiences, ensuring sessions are engaging, relevant, and role-specific
• Maintain and continuously iterate onboarding documentation, checklists, and training resources
• Design onboarding certification processes and track ramp milestones to measure readiness and success

Ongoing Enablement facilitation designed
• Collaborate with the GTM Support Enablement Manager to identify enablement needs based on CSAT, QA, ticket/chat metrics, and product changes
• Co-develop ongoing training initiatives across key areas like tools, workflows, tone/quality, product updates, and customer experience best practices
• Create feedback loops and reporting mechanisms to ensure program effectiveness

Build Scalable Programs
• Design scalable learning paths for new hires and tenured agents, including live training, async/self-paced content, and certification tracks
• Use enablement tools (e.g., LMS, content hubs, feedback surveys, Maestro) to deliver, track, and refine training at scale
• Work cross-functionally with QA, Product, Support Ops, and L&D to align training with business goals

Measure and Iterate
• Define and manage success metrics for enablement programs (e.g., time to productivity, QA scores, CSAT, and knowledge assessments)
• Analyze qualitative and quantitative feedback to improve program structure, delivery, and outcomes
• Champion a culture of learning and continuous improvement within the support organization

Qualifications

6+ years of experience in customer support, enablement, or training roles, with direct ownership of onboarding and learning programs
SaaS industry experience required
Proven ability to lead live in-person facilitation and instructional delivery, ideally with experience onboarding support agents or specialists
Strategic thinker with a track record of building programs that are data-informed and results-oriented
Strong experience using enablement or learning tools (e.g., LMS, Google Suite, Notion, survey tools, feedback dashboards)
Excellent cross-functional collaboration and stakeholder management skills
Bonus: Familiarity with salesforce.com, Apollo.io, Maestro, Intercom systems

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Enablement Program Manager

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