Join Apollo as a Customer Support Specialist to deliver exceptional customer experiences and resolve technical issues.
Posted by employer 1 day ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 day ago
Skills & Technologies
What you'll build
- Handle customer inquiries in digital and voice channels
- Troubleshoot and resolve customer issues
- Stay up-to-date on product changes and new features
- Validate workflows with peers
- Ensure customers understand key features
Must have
- Minimum proven experience of 2 years in tech Customer Support
- Strong problem-solving skills
- Excellent English communication skills
- Proficiency with support tools
- Ability to adapt to change
Nice to have
- Background in SaaS or technology-focused roles
- Experience analyzing customer feedback
- Familiarity with tools like Jira and Salesforce
- Basic programming knowledge
Requirements
- Experience
- 2+ years
- Visa
- No sponsorship (stated in posting)
Not disclosed in this posting: compensation.
Joblaze summary
The Customer Support Specialist at Apollo.io focuses on delivering high-quality support by troubleshooting customer inquiries through various channels and ensuring they understand the product's features. Key skills include strong problem-solving abilities, proficiency with support tools, and effective communication, particularly in technical contexts. This role is ideal for individuals with at least two years of experience in tech support, especially those with a background in SaaS or technology. Apollo's culture emphasizes continuous improvement and collaboration, making it a fitting environment for proactive team players.
Joblaze insights
- Listed yesterday — first seen on Joblaze October 1, 2026. Last confirmed on Apollo's careers page October 1, 2026.
Quick facts
- Is the Customer Support Specialist role remote?
- It's hybrid — Apollo expects some on-site time in Manila, Philippines.
- How much experience is required?
- At least 2 years of relevant experience for this Customer Support Specialist role.
- Where is the role based?
- Apollo is hiring for this position in Manila, Philippines.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: CRM, Jira, REST API, Salesforce.
- What seniority level is this role?
- Apollo targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Support Specialist role at Apollo.
From the original posting
Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.
Responsibilities
- Handle customer inquiries in digital and voice channels in our CRM of choice to provide technical and product support.
- Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.
- Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge.
- Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
- Take ownership of ensuring customers understand key features and benefits aligned with their goals.
- Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.
Required Qualifications
- Minimum proven experience of 2 years in at least one entry-level tech Customer Support or Technical Support role
- Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
- Ability to adapt to change and remain flexible in a dynamic work environment
- Excellent english communication skills, both written and verbal, with an empathetic approach.
- Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.
- Demonstrated ability to manage time effectively and adhere to SLAs.
- Proficiency in tailoring technical explanations for non-technical audiences.
*Note: If you are studying or have finished a data science or engineering degree we will happy to consider your application if you don't meet the minimum proven experience requirement previously mentioned
Preferred Qualifications
- Background in SaaS or technology-focused roles.
- Experience analyzing customer feedback to inform product or process improvements.
- Familiarity with tools like Jira, Salesforce, and REST API integrations.
- Strong foundational knowledge of integration and filtering systems.
- Basic programming knowledge.
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