Join Rogo as a Customer Support Specialist in APAC, providing exceptional client support in a fast-paced environment.
Posted by employer 19 hours ago
First seen on Joblaze 8 hours ago
Last verified on the company career page 8 hours ago
What you'll build
- Handle customer queries in support queues
- Assist clients to diagnose root causes
- Identify process optimizations and automation
- Collaborate with Customer Support Managers
- Work with Product, Engineering, Sales and Post-Sales
Must have
- 1+ years of experience in customer support or user operations
- Excellent verbal and written communication skills
- Exceptional organizational and prioritization skills
- Analytical mindset with experience using data
Requirements
- Experience
- 1+ years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Joblaze summary
The Customer Support Specialist at Rogo plays a crucial role in delivering exceptional client experiences by managing support queries through chat and email. This position requires at least a year of experience in customer support within a B2B SaaS environment, along with strong communication and analytical skills. Ideal candidates are ambitious, thrive in fast-paced settings, and possess a keen interest in finance and AI. As the first specialist in the APAC region, this role offers the chance to influence the development of a growing support team.
Joblaze insights
- Listed today — first seen on Joblaze October 7, 2026. Last confirmed on Rogo's careers page October 7, 2026.
Quick facts
- How much experience is required?
- At least 1 year of relevant experience for this Customer Support Specialist, APAC role.
- What seniority level is this role?
- Rogo targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Support Specialist, APAC role at Rogo.
From the original posting
The Role
Rogo is seeking our first Customer Support Specialist in APAC to be a key player on our fast-paced Support team, ensuring we deliver an exceptional experience for our clients. You will provide client support through chat and email to existing Rogo clients, working at the front lines to provide assistance to clients in need. Pain points and feedback surfaced directly informs product improvements as we continue to scale.
What You Will Own
Handle customer queries in our day-to-day support queues (chat and email), ensuring timely resolution of issues and adherence to SLAs.
Assist clients and teammates to diagnose root causes and provide clear workarounds where needed.
Contribute to operational efficiency and scalability by identifying process optimizations and automation.
Work collaboratively with our Customer Support Managers to streamline and scale support alongside Rogo clientele.
Work collaboratively across Product, Engineering, Sales and Post-Sales to ensure stakeholders are informed and have visibility into Support context.
What You Will Need
1+ years of experience in customer support or user operations within a B2B SaaS or technology environment.
Highly ambitious, with a desire to be an early hire at a fast-growing company, with the opportunity to build out and influence a future team.
Exceptional organizational and prioritization skills within an ambiguous environment and high-volume queues.
Excellent verbal and written communication skills with a keen eye for detail.
Excitement and interest to stay up-to-date and interested within the financial and AI markets.
Analytical mindset with experience using data to inform operational decisions.
A passion for delivering a best-in-class customer experience and a relentless drive for operational excellence.
Who You Are
You thrive in fast-paced environments. You are high-intensity and care a lot about what you do, and you're ecstatic to work at a startup.
Why Join Rogo?
Up and to the right: Rogo has strong product adoption with the world's leading financial institutions, and we are still early. The upside is enormous.
Standard company text repeated across Rogo's postings is omitted here.