Join Rogo as a Customer Support Specialist, EMEA, to provide exceptional client support in a fast-paced environment.
Posted by employer 3 months ago
First seen on Joblaze 2 months ago
Last verified on the company career page 1 day ago
AI in the day-to-day
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Requirements
- Experience
- 1+ years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Joblaze summary
The Customer Support Specialist at Rogo plays a crucial role in delivering exceptional client experiences by addressing inquiries through chat and email, ensuring timely resolutions. This position requires a background in B2B SaaS customer support, strong communication skills, and an analytical mindset to drive operational improvements. Ideal candidates are ambitious, thrive in fast-paced environments, and are eager to contribute to a growing team at a company redefining finance with AI. Rogo's commitment to innovation and excellence makes this an exciting opportunity for those passionate about technology and finance.
Joblaze insights
- Listed about 2 months ago — first seen on Joblaze September 3, 2026. Last confirmed on Rogo's careers page November 2, 2026.
Quick facts
- How much experience is required?
- At least 1 year of relevant experience for this Customer Support Specialist, EMEA role.
- What seniority level is this role?
- Rogo targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Support Specialist, EMEA role at Rogo.
From the original posting
The Role
Rogo is seeking our first Customer Support Specialist, EMEA to be a key player on our fast-paced Support team, ensuring we deliver an exceptional experience for our clients. You will provide client support through chat and email to existing Rogo clients, working at the front lines to provide assistance to clients in need. Pain points and feedback surfaced directly informs product improvements as we continue to scale.
What You Will Own
Handle customer queries in our day-to-day support queues (chat and email), ensuring timely resolution of issues and adherence to SLAs.
Assist clients and teammates to diagnose root causes and provide clear workarounds where needed.
Contribute to operational efficiency and scalability by identifying process optimizations and automation.
Work collaboratively with our Customer Support Managers to streamline and scale support alongside Rogo clientele.
Work collaboratively across Product, Engineering, Sales and Post-Sales to ensure stakeholders are informed and have visibility into Support context.
What You Will Need
1+ years of experience in customer support or user operations within a B2B SaaS or technology environment.
Highly ambitious, with a desire to be an early hire at a fast-growing company, with the opportunity to build out and influence a future team.
Exceptional organizational and prioritization skills within an ambiguous environment and high-volume queues.
Excellent verbal and written communication skills with a keen eye for detail.
Excitement and interest to stay up-to-date and interested within the financial and AI markets.
Analytical mindset with experience using data to inform operational decisions.
A passion for delivering a best-in-class customer experience and a relentless drive for operational excellence.
Who You Are
You thrive in fast-paced environments. You are high-intensity and care a lot about what you do, and you're ecstatic to work at a startup.
Why Join Rogo?
Up and to the right: Rogo has strong product adoption with the world's leading financial institutions, and we are still early. The upside is enormous.
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