Join Coinbase as a Customer Support Specialist II and contribute to increasing economic freedom in a hybrid work environment.
Posted by employer 1 day ago
First seen on Joblaze 6 hours ago
Last verified on the company career page 6 hours ago
Skills & Technologies
Practical constraints
- Candidates may submit a maximum of 3 applications within a 6-month period.
AI in the day-to-day
Demonstrates the ability to responsibly use generative AI tools and copilots in daily workflows.
Not disclosed in this posting: compensation, seniority, years of experience, visa sponsorship.
Joblaze summary
In the role of Customer Support Specialist II at Coinbase, the individual will engage with customers to resolve inquiries and enhance their experience with the platform. Proficiency in generative AI tools and a commitment to continuous learning are essential for improving efficiency and output quality. This position is suited for candidates with a solid background in customer support and a readiness to adapt to evolving technologies. Coinbase fosters a collaborative environment with quarterly in-person sessions, emphasizing teamwork and high performance.
Joblaze insights
- Listed today — first seen on Joblaze November 5, 2026. Last confirmed on Coinbase's careers page November 5, 2026.
- This exact title is also open at 5 other locations at Coinbase: Hyderabad, India, Hyderabad, India, Hyderabad, India, Hyderabad, India, Hyderabad, India.
- Glean appears in 9.6% of 73 comparable other roles in Philippines; AI/ML appears in 1.4% of 73 comparable other roles in Philippines.
Quick facts
- Is the Customer Support Specialist II role remote?
- It's hybrid — Coinbase expects some on-site time in Manila, Philippines.
- Where is the role based?
- Coinbase is hiring for this position in Manila, Philippines.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML, Gemini, Generative AI, Glean, LibreChat.
From the original posting
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
Requirements:
- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.