Customer Training Specialist | Housing

• Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.

• Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.

About The Role

EliseAI is looking for a Customer Training Specialist to ensure a seamless onboarding process and transition for our clients as they adopt our products. You will work closely with the Director of Customer Success and other teams to develop and execute comprehensive onboarding strategies. This role requires a blend of customer-facing interactions, content creation, technical expertise, and a proactive approach to gathering and incorporating client feedback.

Key Responsibilities

• Conduct thorough onboarding sessions with new and existing customers, ensuring they have a deep understanding of our products and how to leverage them effectively

• Develop and deliver engaging training sessions, both in-person and remotely, tailored to the specific needs and preferences of each client

• Proactively seek feedback from customers throughout the onboarding process, identifying areas for improvement and implementing strategies to address any gaps or challenges

• Act as a liaison between customers and internal teams, advocating for client needs and contributing to product enhancements based on user feedback

• Stay informed about industry trends and best practices in customer training and onboarding, continuously seeking opportunities to enhance our approach and deliver exceptional experiences

Move at rocket speed, build something massive.

We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff.

Requirements

• 4+ years of experience in a customer-facing role, preferably in customer success, training, teaching, facilitation, or a related field

• Willingness to travel as needed to conduct in-person training sessions with clients

• Strong communication and presentation skills, with the ability to convey complex information in a clear and understandable manner

• Technical proficiency, with the ability to quickly learn and demonstrate expertise in our products or services

• Experience creating educational content, including videos, tutorials, and documentation preferred

• Proven ability to build rapport with customers and establish trusted advisor relationships

• Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively

• Willing to work in person with your team 4-5 days per week

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

• Equity in the company

• Fully paid parental leave

• Commuter benefits

• 401k benefits

• Unlimited vacation and paid holidays

Job Compensation Range:

The salary range for this role is $90,000 - $130,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.