Customer Value Architect III
Join Mixpanel as a Customer Value Architect III to connect customer investments to measurable outcomes in a fully remote role.
Posted by employer 2 months ago
First seen on Joblaze 1 month ago
Last verified on the company career page 1 day ago
AI in the day-to-day
Build a working point of view on a customer's AI maturity, and use Mixpanel's own AI surface to help them build on their product data.
Requirements
- Experience
- 4–6 years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the role of Customer Value Architect III at Mixpanel, the individual is responsible for managing a portfolio of accounts, ensuring customers derive measurable business outcomes from their Mixpanel investment. This position requires expertise in customer success and the ability to translate technical concepts into actionable insights for stakeholders. Ideal candidates will have a background in B2B SaaS and experience with AI tools, as well as a collaborative mindset to work effectively across teams. Mixpanel's focus on customer success and data-driven insights underscores the importance of this role in driving adoption and value.
Joblaze insights
- Listed about a month ago — first seen on Joblaze September 3, 2026. Last confirmed on Mixpanel's careers page October 27, 2026.
- This exact title is also open at 1 other location at Mixpanel: San Francisco, US (Remote).
Quick facts
- Is the Customer Value Architect III role remote?
- Yes — Mixpanel lists this as a fully remote position.
- How much experience is required?
- 4–6 years of relevant experience for this Customer Value Architect III role.
- What seniority level is this role?
- Mixpanel targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Value Architect III role at Mixpanel.
From the original posting
About Mixpanel
About the Team
The Customer Value Architects team sits inside the revenue organization and owns the connection between what customers buy and what they actually get out of Mixpanel. We turn product usage into measurable business outcomes, working across onboarding, adoption, and renewal to make sure customers see the value they signed up for.
About the Role
The right candidate is a relationship-first advisor who connects a customer's Mixpanel investment to real outcomes for a defined book of accounts. You'll own the adoption and value plan for each account end to end: understanding why the customer bought Mixpanel, tracking whether they're getting the ROI they expected, and driving the enablement and product usage that gets them there. You'll build trusted relationships with business and technical stakeholders, partner closely with your Account Executive and renewal counterparts, and bring a growing point of view on how customers should think about AI in their product workflows. This role suits someone who can own a project end to end and is ready to start extending their influence beyond their own accounts to the wider team.
Responsibilities
- Own the value plan for each account in your portfolio, connecting the business problem that led the customer to buy Mixpanel with the outcomes they measure.
- Build relationships with business and technical stakeholders, aligning Mixpanel's capabilities to what customers care about most.
- Run discovery on customer priorities and pain points, and turn what you learn into concrete adoption plans and internal updates.
- Partner with your Account Executive on expansion and your renewal counterpart on renewal execution, bringing the value case and adoption evidence that supports both.
- Lead enablement/best practices sessions on dashboard design, funnel analysis, and retention modeling to grow how deeply and widely a customer uses Mixpanel.
- Monitor usage and health signals and lead business reviews that surface what's working, deepen adoption, and catch risk early.
- Spot underused features and contracted capabilities, and turn them into clear recommendations for the customer.
- Triage product questions and issues, solving what you can and routing the rest to the right team.
- Build a working point of view on a customer's AI maturity, and use Mixpanel's own AI surface to help them build on their product data.
- Coordinate with GTM, Product, and Engineering on escalations, and share what works with the broader Customer Value Architects team.
We're Looking For Someone Who Has
- 4 - 6 years of experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience.
- A track record of managing relationships across a range of stakeholders, from business partners to technical teams.
- The ability to translate technical concepts, like data models and product metrics, into terms that land with non-technical stakeholders.
- Experience turning product usage into a clear story about customer outcomes and ROI.
- Comfort building and running adoption plans that tie daily work to a customer's larger goals.
- Hands-on experience with AI or agentic tooling beyond casual use, such as MCP-based workflows or LLM copilots.
- A collaborative approach to working across account teams and internal partners to move plans forward.
- Good judgment for prioritizing which accounts and actions need attention first.
Bonus Points For
- Background in product analytics, growth, or data-driven product development.
- Experience in a technical advisory or professional services capacity.
- Familiarity with analytics instrumentation, event tracking, or data tooling.
#LI-Remote
Benefits and Perks
Standard company text repeated across Mixpanel's postings is omitted here.