Data Center Manager - Plano, TX

About the Team

Our Data Center Operations team is at the physical core of our business, responsible for building, maintaining, and operating the cutting-edge infrastructure that powers the cloud. The team keeps our physical assets stable, secure, and scalable, working hands-on in a fast-paced, hyper-growth environment. You will join a collaborative and curious group that is essential to delivering a best-in-class experience for our clients.

As the Data Center Manager, you will be the on-site leader responsible for the operational excellence of our facility. Day to day, you will guide a team of technicians through hardware diagnostics, physical repairs, and new equipment installations, while developing and putting in place best practices that maximize uptime. You will be the key point of contact for all on-site activities, responding to technical emergencies and coordinating with cross-functional teams. This role calls for hands-on leadership that keeps our critical infrastructure reliable and performing well.

This is a 100% onsite role.

Key Responsibilities:

• Lead a team of data center technicians in daily operations, including server maintenance, equipment installation, and troubleshooting.
• Develop and implement best practices for data center operations to maximize efficiency and uptime.
• Coordinate with cross-functional teams to support client projects and ensure seamless service delivery.
• Perform regular inspections and audits of data center equipment to maintain optimal performance and reliability.
• Respond to and resolve technical issues and emergencies promptly to minimize downtime and disruption.
• Train and mentor junior technicians to build their skills and knowledge of data center operations.
• Work with management to develop and carry out strategic initiatives that improve data center performance and scalability.

Qualifications:

• 5+ years of experience in data center operations, including at least 2 years in a leadership or supervisory role.
• In-depth knowledge of data center infrastructure, including servers, networking equipment, and cooling systems.
• Strong troubleshooting skills and the ability to quickly diagnose and resolve technical issues.
• Experience with data center management tools and software.
• Proficiency with the Linux operating system.
• Excellent time management, organization, communication, and interpersonal skills, with the ability to lead a team.
• Quick decision-making and strong task prioritization.
• Flexibility to work in a 24/7 operational environment, including on-call rotations and after-hours support.
• Ability to lift up to 50 lbs and work in elevated locations.
• Ability to meet all physical requirements, with reasonable accommodations.

Preferred Skills:

• Hands-on or education-based experience in any of the following:
• Computer hardware, including troubleshooting and repair
• 5+ years in data centers
• Computer networking
• Python, Bash, or other scripting languages
• Cisco IOS and/or Juniper JunOS
• Bachelor’s degree in information technology, computer science, or a related field (or equivalent experience).
• Certifications such as CompTIA Server+, Network+, or equivalent.
• A passion for leading and mentoring a technical team to solve complex infrastructure challenges.
• Curiosity about the latest advances in data center hardware and infrastructure management.
• Expertise in diagnosing and resolving critical hardware and network issues under pressure.

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and enables the development of innovative solutions to complex problems. As we get set for takeoff, the organization’s growth opportunities are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

Compensation & Benefits

The base salary range for this role is $95,000 to $105,000. The starting salary will be determined by job-related knowledge, skills, experience, and the market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).