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Data Center Operations Coordinator

Manage and track break/fix activities across multiple data centers to ensure maximum uptime and fast issue resolution.

Location
San Francisco
Compensation
$150k–$200k/yr
Level
mid
Type
full time

Requirements

Experience
0+ years

Benefits

Health Insurance Equity/Stock Options

Joblaze summary

The Data Center Operations Coordinator at Together AI is responsible for overseeing and managing break/fix incidents across various data center locations, ensuring efficient resolution and minimal downtime. This role requires a solid understanding of IT infrastructure, particularly server and networking hardware, along with experience in ticketing systems like ServiceNow or Jira. Ideal candidates will have a background in data center operations and possess strong organizational and communication skills. Together AI, a research-driven company, emphasizes collaboration and innovation in AI infrastructure.

Joblaze insights

Quick facts

What's the salary range?
Together AI lists $150,000–$200,000 for this role.
How much experience is required?
At least 0 years of relevant experience for this Data Center Operations Coordinator role.
What's the tech stack?
Joblaze extracted these technologies from the posting: ITIL, Jira, Excel, Remedy, ServiceNow.
What seniority level is this role?
Together AI targets mid-level candidates for this position.
Is this full-time or contract?
Full-time for this Data Center Operations Coordinator role at Together AI.

From the original posting

About the Role

We’re looking for a detail-oriented Data Center Operations professional to manage and track all break/fix activities across multiple data center locations. This role acts as the central point of coordination for hardware incidents, vendor dispatches, ticket management, asset tracking, and operational reporting to ensure maximum uptime and fast issue resolution.

Responsibilities

  • Track and manage all break/fix incidents across multiple data centers
  • Monitor ticket queues and ensure SLA compliance for incident response and resolution
  • Coordinate with on-site technicians, remote hands teams, vendors, and engineering groups
  • Maintain accurate records of failed hardware, replacements, RMAs, and repair status
  • Escalate critical outages and recurring infrastructure issues to leadership and engineering teams
  • Schedule and oversee maintenance windows and emergency repair activities
  • Provide daily/weekly operational status reports and incident summaries
  • Ensure all work follows data center operational procedures and change management policies
  • Identify trends in hardware failures and recommend process improvements

Requirements

  • Experience working in data center operations, IT infrastructure, or hardware support
  • Strong understanding of server, storage, and networking hardware
  • Experience with ticketing systems such as ServiceNow, Jira, or Remedy
  • Ability to manage multiple priorities across several sites simultaneously
  • Excellent communication and organizational skills
  • Familiarity with SLA management and incident escalation processes
  • Proficiency with Excel, reporting dashboards, and inventory tracking tools

Preferred Qualifications

  • Experience supporting enterprise or hyperscale data centers
  • Knowledge of remote hands operations and vendor management
  • Understanding of ITIL processes and change management
  • CompTIA Server+, Network+, or similar certifications

About Together AI

Together AI is a research-driven AI infrastructure company on a mission to dramatically lower the cost of modern AI by co-designing software, hardware, algorithms, and models. We believe open and transparent AI systems create the best outcomes for society — and we're building the physical and computational foundation to make that real. Our team has been behind landmark advances including FlashAttention, Hyena, FlexGen, and RedPajama.

Compensation

We offer competitive compensation, startup equity, health insurance and other competitive benefits. The US base salary range for this full-time position is: $150,000-200,000 + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge.

Equal Opportunity

Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.

Please see our privacy policy at https://www.together.ai/privacy



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