Data Center Technician - Sandusky, OH

About the Team

Our Data Center Operations team sits at the physical core of our business. The team builds, maintains, and operates the cutting-edge infrastructure that powers the cloud. It keeps our physical assets stable, secure, and scalable, working hands-on in a fast-paced, hyper-growth environment. You will join a collaborative and curious group that is essential to delivering a best-in-class experience for our clients.

The Data Center Technician helps keep data center operations available and reliable, meeting or exceeding defined service levels. The role covers hardware and network diagnostics followed by physical repair, and may include an on-call rotation.

This is a salaried, 100% onsite role at one of our data center locations. It requires up to 10% travel to other data center locations, as business needs require.

Key Responsibilities:

Maintain data center operations to ensure service availability and reliability.Conduct hardware and network diagnostics and repairs.Perform root cause analysis of hardware and software failures.Respond to on-site equipment failures or emergencies within 60 minutes while on scheduled on-call.Develop scripts to update server and networking hardware.Assemble and install equipment.Maintain inventory.Perform maintenance of test and tool equipment.Provide technical support to data center teams.Train internal teams.Develop documentation.

Qualifications:

Computer hardware experience (troubleshooting, assembling).Linux operating system experience.Ability to regularly transport and position equipment weighing up to 50 lbs.Ability to remain in a stationary position (sitting or standing) for extended periods to perform diagnostic and repair tasks.Ability to maneuver in cramped or elevated spaces, such as under-floor areas or on ladders, to access server racks.Ability to perform tasks requiring fine motor skills, such as handling small hardware components and cables.Availability to work a flexible schedule within a 24/7 environment, including a rotating on-call shift.Ability to perform essential job duties in a climate-controlled data center with fluctuating temperatures and variable airflow, specifically within designated hot and cold aisles ranging from 60°F to 90°F.Excellent time management, organizational, and communication skills.Ability to prioritize tasks and react quickly to issues.

Preferred Skills:

Hands-on or education-based experience in any of the following:Computer hardware, including troubleshooting and repairData centersComputer networkingPython, Bash, or other scripting languagesCisco IOS and/or Juniper JunOSAssociate’s degree or equivalent experience in an IT-related field.Eagerness to learn and adapt quickly when troubleshooting complex physical infrastructure challenges.Curiosity about data center networking, server architectures, and automation scripts.Drive to maintain high standards of reliability and solve operational constraints.

Be Curious at Your CoreAct Like an OwnerEmpower EmployeesDeliver Best-in-Class Client ExperiencesAchieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and enables the development of innovative solutions to complex problems. As we get set for takeoff, the organization’s growth opportunities are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

Compensation & Benefits

The base salary range for this role is $65,000 to $85,000. The starting salary will be determined by job-related knowledge, skills, experience, and the market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).