Deal Operations Strategist

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

About the role

You'll be the go-to deal desk and pricing expert for ElevenLabs' North American sales team -- the person that the sales team comes to when a deal is complex, competitive, or needs to move fast. You'll own pricing strategy and deal structuring for our most critical customers, partnering with stakeholders to get non-standard terms across the line, and build the processes that make the whole machine run faster.

• Own the pricing and deal structure for complex enterprise deals, advising sales on commercials and trade-offs in real time to keep things moving toward close.

• Work closely with engineering to maintain and evolve our Configure Price Quote tool.

• Translate customer requirements into deal structures that work commercially and operationally, knowing where to flex and where to hold firm.

• Own the path through internal complexity, aligning Finance, Legal, Product, and leadership so deals don't stall on process.

• Partner with Finance to build deal-level P&L models and communicate pricing trends back to the business, informing strategic pricing decisions at the leadership level

• Develop and maintain pricing frameworks, discount guardrails, and approval policies that scale with the business.

• Build the analytics and feedback loops that surface where deals are slowing down and why — and fix it.

Requirements

• Hands‑on experience configuring and maintaining CPQ rulesets, price books, and approval workflows.

• Experience in finance or deal pricing at a company, or experience within investment banking or management consulting

• Excellent financial modeling, verbal, and written communication skills

• Proven track record of process optimizations or automation.

• Ability to make value judgements that balance business, financial, and legal priorities.

Bonus:

• Knowledge of AI/ML industry pricing models and competitive landscape

• Experience scaling deal desk processes in a high-growth environment

Location

This role is remote-first, so it can be executed from anywhere in the United States, however the ability to operate in EST, CST, or PST timezones is required.

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