Legal Operations Lead

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

About the Role

We’re looking for a leader to own our legal operations function and continue building it for our next phase of growth. Working with a dedicated automations engineering team, you will own the systems that ensure the Legal Team scales with the company: contract management, vendor relationships (including outside counsel billing and guidelines) and the overall legal tech stack. The goal is simple: help define what a legal organization looks like in the AI native era.

In this role, you will:

• Assist in the design and improvement of the operating model for Legal. Identify work that should be handled by the team and areas where we can continue automating.

• Manage our legal technology stack, including contract lifecycle management (Ironclad), matter management, and creating an e-billing systems

• Manage relationships with outside counsel and legal service providers, including budget and performance tracking

• Work with our automation teams to use Eleven Agents and other tools to change the way work is done across the team

• Define metrics and build dashboards that give us a clear view of the team's priorities, workload and performance

• Partner with Finance, IT, FDE and business teams to keep legal processes aligned with how the company operates

Who you are:

• You are a strategist and an operator. You are incredibly intellectually curious and enjoy breaking down and rebuilding processes

• Highly organized, detail-oriented, and proactive - you’re comfortable juggling multiple priorities while maintaining accuracy

• Genuinely interested in the future of AI and emerging technologies.

• A strong communicator who enjoys collaborating with cross-functional teams

• Comfortable working independently in a distributed, high-trust environment

• You have previous experience at a high-growth technology or AI company

What you bring:

• 7+ years of experience in legal operations with some experience leading the function

• Deep expertise in legal technology, including CLM platforms (Ironclad a major plus), e-billing systems, and matter management tools

• Experience supporting global teams

• Strong analytical skills with experience gathering metrics to storytell and drive key business decisions

• Excellent organizational skills and ability to manage competing deadlines.

Location

This role is remote and can be executed anywhere in the United States.