Join Algolia as a Developer Support Engineer to assist technical users in implementing search solutions across various platforms.
Posted by employer 2 days ago
First seen on Joblaze 1 day ago
Last verified on the company career page 7 hours ago
Skills & Technologies
What you'll build
- Handle technical requests via web and email support channels
- Conduct professional and empathetic conversations with customers
- Submit bug reports to the Engineering team
- Partner with Product Teams and Engineering
- Contribute to internal and external knowledge bases
Must have
- Strong desire to help people solve problems
- Experience with web development, REST APIs, and database management
- 1 - 2 years of experience in technical customer support
- Working knowledge of development languages
Nice to have
- Basic familiarity with iOS & Android platforms
- Experience supporting open-source projects
- Experience with Shopify
- Experience with Magento
Practical constraints
- Ability to work in an on-call rotation
Requirements
- Experience
- 1–2 years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
The Developer Support Engineer at Algolia plays a vital role in assisting technical users with the implementation of Algolia's search API across various web and mobile platforms. This position requires a solid understanding of web development, REST APIs, and programming languages like JavaScript and Python, along with experience in technical customer support. Ideal candidates will have a background in SaaS enterprise software and possess strong problem-solving skills. Algolia fosters a collaborative environment, emphasizing hands-on problem-solving and teamwork.
Joblaze insights
- Listed yesterday — first seen on Joblaze November 5, 2026. Last confirmed on Algolia's careers page November 6, 2026.
- Starts above 37% of 164 comparable junior other roles we track (median $85,000 across 70 companies).
Quick facts
- Is the Developer Support Engineer role remote?
- It's hybrid — Algolia expects some on-site time in Melbourne, Australia.
- What's the salary range?
- Algolia lists AUD 100,000–AUD 125,000 for this role.
- How much experience is required?
- 1–2 years of relevant experience for this Developer Support Engineer role.
- Where is the role based?
- Algolia is hiring for this position in Melbourne, Australia.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: C#, Java, JavaScript, Objective-C, PHP, Python.
- What seniority level is this role?
- Algolia targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this Developer Support Engineer role at Algolia.
From the original posting
At Algolia, we are passionate about helping developers and product teams connect their users with what matters most in milliseconds!
Algolia was built to help users deliver an intuitive search-as-you-type experience on their websites and mobile apps. We provide a search API used by thousands of customers in more than 100 countries, handling billions of search queries monthly.
The Developer Support Engineer is a critical role at Algolia. We’re on the front-lines and are often the first team customers contact when they need help with our products or services. We're looking for a Developer Support Engineer to assist our technical users with implementing Algolia in a variety of web and mobile development technical stacks.
This could mean helping a developer trying to build the next big thing in their garage, or Fortune 500 companies focused on providing a world-class experience to their millions of users.
As a Developer Support Engineer, you will partner with the customer success, product, and engineering teams to find the best solutions for our customers.. We have a hands-on culture, and expect you to roll up your sleeves and get to work solving difficult problems that stand in the way of our customers’ success.
YOUR ROLE WILL CONSIST OF:
- Handling technical requests via web and email support channels.
- Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles.
- Submitting bug reports to the Engineering team for problems needing attention.
- Partnering with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the rest of the support team.
- Contributing to internal and external knowledge bases.
- Participating in internal projects to improve processes and tools.
REQUIREMENTS:
- Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
- Experience with web development, REST APIs, and database management.
- { 1 - 2 } (dependent on level of seniority we are looking for) years of experience in technical customer support, supporting SaaS enterprise software ideally.
- Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python.
- Ability to handle and prioritize a portfolio of tickets at various stages of resolution.
- Excellent spoken and written English skills..
- Ability to work in an on-call rotation.
NICE TO HAVE:
- Basic familiarity with iOS & Android platforms.
- Experience supporting open-source projects & their GitHub communities.
- Experience with Shopify, Magento.
#LI-Remote
Algolia does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
The annual base salary compensation range for this role reflects market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work.
FLEXIBLE WORKPLACE STRATEGY:
Standard company text repeated across Algolia's postings is omitted here.