The problems are high-stakes, data-dense, and unforgiving.

About the Role

Ramp's Brand team ships a high volume of ambitious creative across product launches, growth, events, customer marketing, and brand awareness. As the work has scaled, so has the need for a strong operating system around it.

We're hiring a Director of Brand Operations to build that operating system: the processes, milestones, and cross-functional coordination that let a world-class creative team do its best work and ship fast. This is an operations role focused on how the work gets done; it is not a traditional production-management role.

You'll be the operator who protects creatives from organizational swirl, sets clear ways of working, and fixes cross-functional breakdowns upstream so great ideas reach the world quickly.

What You’ll Do

• Own and build the operating system for how Brand's creative gets produced.

• Build the brand operating system: the processes, milestones, and ways of working that turn creative direction into shipped work.

• Diagnose and fix bottlenecks across functions. Find where work stalls, trace it to the source, and remove the limiting factor wherever it lives.

• Protect creatives from org swirl by absorbing cross-functional complexity so the team stays focused on the work.

• Automate with AI: use AI to streamline how work flows and cut manual overhead across the operation (intake, triage, status, reporting, handoffs).

• Partner with the creative leads so operations and creative are complementary, freeing creative leads to focus on creative.

• Be Brand's ambassador to the rest of Ramp: scope incoming work and pull Brand into projects early, at the right time.

What You Need

• Exceptional organization: you hold 20+ live workstreams and keep everyone on track

• A cross-functional root-cause instinct: you can walk into a tangled, multi-team workflow, explain why it's slow, and fix it. This is the most important capability for the role.

• A track record of building systems and automation: you've taken an operation from messy to repeatable and use tooling and AI to compress cycle time.

• A metrics-driven approach: you instrument delivery so progress is clear and provable.

• Hands-on, lean leadership: you lift both the operation and the people in it.

• A bias for better ways of working: you remove limiting factors and speed up delivery without adding process for its own sake.

• An operator-first profile: we care more about someone who can diagnose and fix how work flows than about a creative, production, or marketing pedigree. Strong candidates come from product ops, biz ops, GTM ops, finance ops, or chief-of-staff backgrounds.

Nice to Haves

• Experience scaling an in-house creative or content studio in a high-growth environment.

• Experience building AI-assisted operational workflows.

• Flexible PTO

• Centralized home-office equipment ordering

• Health and wellness stipend

• Budget for intra-office travel

• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

• One Medical annual membership

• Fertility HRA (up to $10,000 per year)

• Pet insurance

• In-office perks: lunch, snacks, drinks, and more

Canada

• Group medical, dental, and vision coverage through Sun Life

• Life, AD&D, and disability coverage

• Fertility drug coverage (up to $4,000 lifetime)

United Kingdom

• Private medical insurance through Freedom Elite

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