Director, Customer Success (Connection Networks)

Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers. Opportunity & Impact We are seeking a Customer Success Director, Provider Networks to build a relationship function that does not exist at Redox today: dedicated coverage of the provider systems (hospitals and health systems) connected to our network. Redox largely sells to companies that resell our infrastructure to their own customers — we have strong coverage against those direct customers, but none against our customer’s customer, the provider systems actually running on our network. This is a high-ownership, high-ambiguity IC role. You will define how Redox engages provider systems from the ground up: who to prioritize, how to build trust with hospital IT and integration teams, and how to turn relationships into referenceability, faster customer introductions, and eventually a path to direct commercial relationships with providers themselves. You will start with a deliberately narrowed patch, our top 25 health systems and/or all Epic-based customers on the network. Success means providers stay engaged, informed of new Redox capabilities, and willing to serve as references or fast-pass introductions for Redox customers selling into them. If the pilot proves out, this role is the foundation for a full team, with a leader hired to scale it. We’re a fully remote team within the U.S. that operates with radical transparency and a strong bias toward ownership.