Join Cresta as an Embedded AI Expert to enhance customer experiences through AI-driven insights and support.
Posted by employer 1 year ago
First seen on Joblaze 3 days ago
Last verified on the company career page 1 day ago
Skills & Technologies
What you'll build
- Operationalize customer program strategy using Cresta's self-service product
- Monitor trends and anomalies in customer conversations
- Respond to ad hoc business requests for analysis
- Provide ongoing mentoring and support for customer analysts
- Utilize voice analytics tools to communicate insights
Must have
- 1-5 years relevant experience
- Contact center experience preferred
- Excellent written and verbal communication skills
- Strong problem-solving skills
- Comfortable working with SaaS software
Nice to have
- Familiarity with speech analytics
AI in the day-to-day
Cresta uses AI to drive customer experience improvements and operationalize program strategies.
Requirements
- Experience
- 1–5 years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
The Embedded AI Expert at Cresta plays a crucial role in operationalizing customer strategies through the company's self-service product, Opera, while also providing insights and performance reports. This position requires proficiency in SaaS tools and strong analytical skills to monitor trends in contact center conversations and respond to business requests for analysis. Ideal candidates will have 1-5 years of relevant experience, preferably in contact centers, and should be comfortable engaging with senior executives. Cresta fosters a collaborative environment, emphasizing mentorship and support for customer analysts.
Joblaze insights
- Listed 3 days ago — first seen on Joblaze September 17, 2026. Last confirmed on Cresta's careers page September 19, 2026.
- Salary band is below the typical range for AI/ML roles (median ~$188,240).
- Starts above 6% of 80 comparable mid ai/ml roles in United States that list AI/ML we track (median $151,000 across 36 companies). See AI/ML salary trends
- AI/ML appears in 51.7% of 441 comparable mid ai/ml roles in United States; SaaS appears in 1.6% of 441 comparable mid ai/ml roles in United States.
Quick facts
- Is the Embedded AI Expert role remote?
- Yes — Cresta lists this as a fully remote position.
- What's the salary range?
- Cresta lists $100,000–$140,000 for this role.
- How much experience is required?
- 1–5 years of relevant experience for this Embedded AI Expert role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML, SaaS, voice analytics.
- What seniority level is this role?
- Cresta targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Embedded AI Expert role at Cresta.
From the original posting
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Job Description:
Cresta is seeking a Embedded AI Expert to join our team and work closely with our customers in a tactical execution role. As an Embedded AI Expert, you will be responsible for configuring and maintaining our self-service product, as well as sharing insights and building insight/performance reports. Additionally, you will monitor trends and anomalies using the Cresta application, respond to ad hoc business requests for analysis, and provide ongoing mentoring and support for our customers' own analysts.
Responsibilities:
- Work closely with customers to operationalize their program strategy using Cresta's self-service product, Opera.
- Obtain Opera certification and utilize keyword and utterance rules to identify key moments in contact center conversations and set up resulting actions.
- Utilize Cresta's voice analytics tools to understand emerging topics in contact center conversations and communicate them to the customer.
- Monitor trends and anomalies using Cresta's tools to identify emerging topics and insights in customer conversations.
- Use Cresta's self-service tools to align the customer's business priorities with the contact center operations.
- Respond to ad hoc business requests for analysis and provide actionable insights derived from contact center data.
- Offer ongoing mentoring and support to the customer's own analysts, guiding them in effectively utilizing Cresta tools.
- Collaborate closely with the Cresta team and customers to drive success and maximize the value of Cresta's solutions.
- 1-5 Years relevant experience
Qualifications:
- Contact center experience preferred.
- Excellent written and verbal communication skills to effectively communicate insights and collaborate with customers and internal teams.
- Strong problem-solving skills to analyze complex data and provide actionable recommendations.
- Comfortable working with SaaS software and quickly adapting to new tools and technologies.
- Comfortable speaking with senior level executives at customers
- Proficient in Microsoft Word, Excel, and PowerPoint/Google Slides.
- Familiarity with speech analytics is preferred, but not critical.
Perks & Benefits:
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
- Flexible vacation time to promote a healthy work-life blend
- Paid parental leave to support you and your family
- Communication & Wellness Stipend
- Comprehensive training and onboarding programs provided by Cresta.
- Opportunities for growth and professional development within the organization.
- Collaborative and supportive work environment with both Cresta and customer teams.
The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
Salary Range: $100,000 - $140,000 + Bonus + Equity
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai
Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact recruiting@cresta.ai (if you are opting out, please use the subject ‘Opt-Out’ in your email).
Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.
Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.
Standard company text repeated across Cresta's postings is omitted here.