Engagement Manager

As an Engagement Manager on our Professional Services team, you will be responsible for all aspects of successful engagements for Gong prospects & customers across our most strategic accounts. Your ability to work independently while keeping commitments to time, cost, and scope while juggling multiple concurrent activities is essential. Based predominantly on custom Statements of Work (“SOW”)’s, you will manage the entire engagement lifecycle for our Customers. This includes but is not limited to project kickoffs, workshops, testing, go-lives, risk management, and overall project management to ensure Customers are #ravingfans of Gong.

We are seeking someone that is located in the New York City, Chicago, Austin or Lehi hub location.

RESPONSIBILITIES

• Lead all aspects of implementations for Enterprise Gong customers.
• Ability to manage multiple projects to schedule, meet milestones, forecast work according to project plans, and ensure deadlines are met.
• Manage competing priorities effectively across multiple customers and SOW-based projects.
• Conduct & coordinate meetings onsite and remotely according to the Gong Professional Services methodology standards.
• Execute discovery workshops to map customer use cases to the Gong platform.
• Provide regular communications (verbal and written) to leadership, project teams, and customers.
• Identify and mitigate engagement risks. Handle and control project scope.
• Challenge, recommend, and redirect teams as well as client expectations when needed for successful program delivery
• Ability to gather requirements and issue change orders as appropriate.
• Partner with Sales & Customer Success to ensure a seamless transition from presales to post sales.
• Facilitate identification, internal communication, and remediation for product issues.
• Ideate and develop new program deliverables that help improve existing team process
• Opportunistically present with sales on positioning Professional Services packages
• Contribute and provide feedback to the Gong implementation methodology

QUALIFICATIONS

• 6+ years of Project Management experience (time, cost, scope, risk management); PMP certification is a plus.
• 4+ years of professional consulting experience, preferably in Enterprise software.
• Attention to detail and ability to prioritize and plan effectively.
• Proven ability to influence change within customer organizations.
• Excellent instincts and ability to interface at a senior level with ease.
• Understanding and experience in sales strategy.
• Experience with SaaS applications that support Enterprise business processes.
• Strong CRM experience or knowledge (Salesforce.com or Dynamics preferred).
• Solid ability to optimally coordinate and work across functional & technical teams – both internally and with partners, both in-person and virtually.
• Understand business and organizational complexity at large strategic firms
• Familiarity working with cross-functional teams, including: Sales, Customer Success, Product, Enablement, and Engineering.
• Excellent communication, interpersonal skills, and eloquent writing skills.
• Bachelor's Degree.
• Willingness to travel.

PERKS & BENEFITS

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $149,000 - $175,000 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.