Engagement Manager (Professional Services Sales)
Join Cresta as the first Engagement Manager to shape and sell professional services in a rapidly growing AI-driven environment.
Posted by employer 2 months ago
First seen on Joblaze 2 months ago
Last verified on the company career page 7 minutes ago
Skills & Technologies
AI in the day-to-day
Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence.
Requirements
- Experience
- 4–10 years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Engagement Manager at Cresta is responsible for transforming the professional services sales process by scoping, pricing, and selling services related to the company's AI platform and products. This role requires a strong background in professional services sales, particularly in driving service bookings and managing complex deployments, with a preference for experience in conversational AI. Ideal candidates will have 4 to 10 years of relevant experience and a proven ability to engage with enterprise customers effectively. As a founding member of this function, the Engagement Manager will play a crucial role in establishing scalable processes within a rapidly growing AI-driven company.
Joblaze insights
- Listed about 2 months ago — first seen on Joblaze September 3, 2026. Last confirmed on Cresta's careers page November 10, 2026.
- AI/ML appears in 12% of 3574 comparable mid sales/marketing roles; Conversational AI appears in 0.2% of 3574 comparable mid sales/marketing roles.
Quick facts
- Is the Engagement Manager (Professional Services Sales) role remote?
- It's hybrid — Cresta expects some on-site time in United States (Remote).
- How much experience is required?
- 4–10 years of relevant experience for this Engagement Manager (Professional Services Sales) role.
- Where is the role based?
- Cresta is hiring for this position in United States (Remote).
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML, Conversational AI, contact-center AI.
- What seniority level is this role?
- Cresta targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Engagement Manager (Professional Services Sales) role at Cresta.
From the original posting
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
About the Role:
We're hiring our first dedicated Engagement Manager to own how Cresta scopes, prices, and sells professional services — across both our core platform and our fast-growing AI Agent product. You'll sit inside Professional Services and turn an ad-hoc, bottlenecked process into a repeatable, revenue-generating motion. This is a founding services-selling role with room to build.
Key Responsibilities:
- Own the SOW process end-to-end: scope engagements, draft SOWs, price services, and sell them to enterprise customers.
- Scope AI Agent deployments (conversational design, integration, outcome configuration) as well as core-platform services.
- Drive services attach and bookings on new and expansion deals.
- Partner with Sales, Deal Desk, and Product to move deals fast without sacrificing delivery margin.
- Build the repeatable process, templates, and pricing logic that let this function scale.
Qualifications:
- 4–10 yrs in professional services, with 2+ yrs scoping and selling services engagements (PS Sales / Engagement Manager / Services Sales).
- Track record of driving services attach and bookings — not just processing paperwork.
- Technical fluency to scope complex deployments; conversational AI / contact-center AI experience strongly preferred.
- Comfortable pricing and defending services value directly with enterprise customers.
- Deal desk or commercial-contracting exposure a plus.
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Paid parental leave for all new parents welcoming a new child
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- 20 days of vacation time to promote a healthy work-life blend
Compensation for this position includes a Base salary + Variable + Equity.
Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.
Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact recruiting@cresta.ai (if you are opting out, please use the subject ‘Opt-Out’ in your email).
Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.
Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.
Standard company text repeated across Cresta's postings is omitted here.