The problems are high-stakes, data-dense, and unforgiving.

About the Role

The Enterprise CSM, Bill Pay & Procurement Specialist, ensures Ramp’s upmarket customers quickly unlock value from our AP Automation and Procurement products. As part of the Customer Activation team, you’ll guide customers through implementation, configure workflows aligned to their internal processes, and help them operationalize Ramp’s tools to drive efficiency and compliance. In this role, you will help shape Ramp’s Enterprise activation motion for Bill Pay & Procurement and influence the strategy that accelerates customer adoption and business impact.

What You’ll Do

Deliver High-Quality Implementations

• Lead Enterprise customers through the end-to-end onboarding of Ramp Bill Pay and Procurement, ensuring fast, accurate, and complete deployment

• Educate customers on Ramp’s AP workflows, procurement best practices, approval logic, vendor management, and policy configuration

Drive Customer Adoption & Business Outcomes

• Prevent delays in implementation by proactively identifying blockers and reinforcing the value of adopting Ramp’s AP & Procurement solutions

• Understand customers’ current AP, purchasing, and approval processes to identify pain points, recommend improvements, and guide them toward an optimized rollout

Be a Product & Workflow Expert

• Become deeply knowledgeable in Ramp’s Bill Pay & Procurement capabilities—including integrations, vendor onboarding, approval routing, purchase requests, and invoice processing

• Troubleshoot customer issues and partner closely with Product and Engineering to surface insights, communicate gaps, and collaborate on solutions or workarounds

Cross-Functional Partnership & Customer Advocacy

• Provide structured feedback and insights to Product to inform roadmap prioritization

• Balance multiple customer activations at once, managing timelines, customer communication, follow-ups, and proactive outreach

What You'll Need

• 5+ years of experience in Customer Success, Implementations for products supporting AP and/or Procurement functions

• Strong project management and time management skills with the ability to keep multiple customers on track simultaneously

• Excellent verbal and written communication skills, including the ability to explain complex workflows simply

• Experience partnering with technical teams to share customer feedback, troubleshoot issues, and propose creative solutions

• Demonstrated ability to quickly learn a product deeply and articulate the “why” behind product decisions

• Strong record of meeting or exceeding performance metrics in previous roles

• Ability to anticipate customer needs and position product capabilities proactively

• Comfort operating in a fast-paced, high-growth environment with evolving processes

Nice to Haves

• Experience with Accounting Systems (e.g., NetSuite, QuickBooks, Xero, Sage, ERP/AP modules)

• Background in financial services, Fintech, or SaaS implementations

• Experience at a high-growth startup

• Flexible PTO

• Centralized home-office equipment ordering

• Health and wellness stipend

• Budget for intra-office travel

• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

• One Medical annual membership

• Fertility HRA (up to $10,000 per year)

• Pet insurance

• In-office perks: lunch, snacks, drinks, and more

Canada

• Group medical, dental, and vision coverage through Sun Life

• Life, AD&D, and disability coverage

• Fertility drug coverage (up to $4,000 lifetime)

United Kingdom

• Private medical insurance through Freedom Elite

Ramp Applicant Privacy Notice