Joblaze summary

The Enterprise Customer Success Manager at Harvey AI is responsible for guiding clients through the integration and adoption of the company's AI solutions, ensuring they maximize value from the technology. This role requires expertise in Enterprise SaaS, particularly within legal or consulting environments, along with strong communication and strategic planning skills. Ideal candidates are experienced professionals who can manage complex projects and prioritize effectively in a fast-paced setting. Harvey's team emphasizes collaboration and a commitment to excellence as they redefine the future of professional services.

Joblaze insights

Listed 7 days ago — first seen on Joblaze November 3, 2026. Last confirmed on Harvey AI's careers page November 10, 2026.
This exact title is also open at 2 other locations at Harvey AI: Dallas, New York.
Salary band is in line with the typical range for Management roles (median ~$172,000).
Starts above 55% of 128 comparable senior management roles in United States that list AI/ML we track (median $161,000 across 45 companies). See AI/ML salary trends
AI/ML appears in 18.5% of 1027 comparable senior management roles in United States.

Quick facts

What's the salary range?: Harvey AI lists $180,000–$200,000 for this role.
What's the tech stack?: Joblaze extracted these technologies from the posting: AI/ML.
What seniority level is this role?: Harvey AI targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Enterprise Customer Success Manager role at Harvey AI.

From the original posting

Role Overview

As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows.

What You'll Do

Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.

What You Have

Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.
Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly
Team players described as committed, collaborative and proactive with a team-first mentality.

What We Offer

A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive.
An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.
A collaborative work environment that promotes growth, learning, and development.

Compensation

$165,000-185,000 USD OTE 80/20

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Enterprise Customer Success Manager