Enterprise Customer Success Manager
Join Perplexity AI as an Enterprise Customer Success Manager to drive engagement and growth for enterprise clients.
Posted by employer 11 months ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
AI in the day-to-day
null
Requirements
- Experience
- 5+ years
Not disclosed in this posting: work arrangement, visa sponsorship.
Joblaze summary
The Enterprise Customer Success Manager at Perplexity AI is tasked with implementing onboarding and adoption strategies for key enterprise clients, ensuring they derive maximum value from the company's offerings. This role requires a strong background in customer success within tech, particularly with enterprise-level clients, along with excellent communication skills to engage effectively with C-suite executives. Ideal candidates are self-starters who thrive in fast-paced environments and can manage multiple initiatives simultaneously. Perplexity AI emphasizes a culture of curiosity and speed, making this position pivotal in driving client satisfaction and company growth.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Perplexity AI's career page.
- Perplexity AI has 115 other open roles including Member of Technical Staff (Applied AI Engineer, Agent Capabilities), Strategic Business Operations Lead, API, Technical Customer Success Manager, API.
- Salary band is above the typical range for comparable tech roles (median ~$126,887).
Quick facts
- What's the salary range?
- Perplexity AI lists $170,000–$220,000 for this role.
- How much experience is required?
- At least 5 years of relevant experience for this Enterprise Customer Success Manager role.
- What seniority level is this role?
- Perplexity AI targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Enterprise Customer Success Manager role at Perplexity AI.
From the original posting
We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you’ll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate will have a proven track record in tech of driving enterprise-level engagement, retention, and growth.
You will work closely with other members of the Enterprise team, making strong communication and collaboration skills vital. A core sense of conviction and a “can-do” attitude are prerequisites. Your success will play a crucial part in expanding Perplexity's market presence and contributing to the company's overall success.
Responsibilities
Execute the Enterprise customer success strategy developed by leadership
Serve as a primary point of contact for key enterprise clients
Drive initial enablement through high quality onboarding and training
Identify and support opportunities for growth and client expansion
Manage retention, working with clients to quantify value delivered
Advocate for client needs, and collaborate with cross-functional teams to drive product development
Monitor and report on established key performance indicators, analyze data to identify trends
Requirements
5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients
Proven track record of driving enterprise-level satisfaction, growth, and retention
Excellent communication and presentation skills, with the ability to engage C-level executives
A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives.
Ability to work under pressure, thriving in demanding environments
Ability to work independently and as part of a collaborative team
Proficiency in CRM systems and customer success tool
Why Perplexity?
Impact at Scale – Your work directly influences hundreds of enterprise clients and millions of end-users at an unprecedented scale to encourage personalized support
Velocity & Ownership – Excel in a culture that values curiosity, speed, and quality
Cutting-Edge Tech – Operate at the forefront of applied LLMs and help invent how AI can redefine customer support itself.
Compensation
This role has a set base salary plus a variable component. OTE is $170-220k