Enterprise Customer Success Manager
Join PermitFlow as an Enterprise Customer Success Manager to drive value and build strategic relationships in a high-growth AI company.
Posted by employer 2 days ago
First seen on Joblaze 2 days ago
Last verified on the company career page 13 hours ago
Skills & Technologies
What you'll build
- Own a high-value book of business
- Orchestrate the customer journey
- Build deep, strategic relationships
- Design and execute customer success strategies
- Leverage key customer success metrics
Must have
- 5+ years across B2B SaaS Customer Success
- Strong track record of managing enterprise-level customers
- Proven ability to leverage product usage data
Nice to have
- Excited to work alongside top technical talent
- Scrappy, self-starter mindset
- Thrive in ambiguity
Practical constraints
- 3 in-office days per week
- Extensive travel, estimated at 25% of the time
AI in the day-to-day
Collaborate cross-functionally with our CEO, Product, Engineering, and Permit Operations to shape and deploy AI-powered solutions.
Requirements
- Experience
- 5+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Enterprise Customer Success Manager at PermitFlow is responsible for managing high-value customer relationships, ensuring efficient onboarding, and driving product adoption. This role requires expertise in B2B SaaS, particularly with enterprise clients, and a data-driven approach to uncover insights that enhance customer success. Ideal candidates will have over five years of experience in customer success or account management, along with a proactive mindset suited for a fast-paced startup environment. The position also involves collaboration with senior leadership to shape customer success strategies and AI-driven solutions.
Joblaze insights
- Listed 2 days ago — first seen on Joblaze October 1, 2026. Last confirmed on PermitFlow's careers page October 2, 2026.
- AI/ML appears in 4.5% of 2321 comparable senior other roles in United States.
Quick facts
- Is the Enterprise Customer Success Manager role remote?
- It's hybrid — PermitFlow expects some on-site time in New York City, NY.
- How much experience is required?
- At least 5 years of relevant experience for this Enterprise Customer Success Manager role.
- Where is the role based?
- PermitFlow is hiring for this position in New York City, NY.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML.
- What seniority level is this role?
- PermitFlow targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Enterprise Customer Success Manager role at PermitFlow.
From the original posting
Our HQ is in New York City with a hybrid schedule (3 in-office days per week). We prefer NYC-based candidates or those open to relocation.
Role Overview
As Enterprise Customer Success Manager, you’ll report directly to the VP, Customer Success and collaborate regularly with the CEO and VP, Operations. Owning our most complex, high-value customer relationships, this role goes beyond managing accounts; it’s about driving value, influencing product direction, and helping build the CS function for scale.
What You'll Do
B2B Enterprise Ownership: Own a high-value book of business across onboarding, retention, renewals, and expansion.
Drive Onboarding and Implementation: Orchestrate the customer journey from day 1 to ensure time to value is as efficient as possible
Strategic Partnership & Stakeholder Mapping: Build deep, strategic relationships with senior stakeholders, acting as a trusted advisor and partner in their long-term success.
Success Strategy & Advocacy: Design and execute customer success strategies that drive product adoption, deliver measurable value, and turn customers into PermitFlow evangelists
AI-Driven Product Innovation: Collaborate cross-functionally with our CEO, Product, Engineering, and Permit Operations to shape and deploy AI-powered solutions
Proactive Risk and Retention Management: Leverage key customer success metrics and KPIs to proactively identify risks, develop mitigation plans, and ensure customer retention.
Scale Customer Success: Bring structure and scalability to the CS function by developing repeatable playbooks, reporting systems, and operational frameworks
What We're Looking For
Proven experience: 5+ years across B2B SaaS Customer Success, Account Management, or Strategic Operations with a strong track record of managing enterprise-level customers with high ACVs ($300K+) and complex requirements
Data-driven: Proven ability to leverage product usage data to uncover actionable insights that drive customer success and demonstrate the value and ROI of the partnership.
A builder’s mindset: You bring a scrappy, self-starter mindset and thrive in ambiguity, driving clarity, collaboration, and progress in a fast-paced startup environment
AI-first approach: You’re excited to work alongside top technical talent to help automate a massive and antiquated industry, and consistently use AI to enhance your own workflows
What We Offer (Full-Time Roles Only)
Competitive salary and meaningful equity in a high-growth company
401(k) savings plan
Unlimited PTO and paid family leave
Home office & equipment stipend
Daily in-office lunch and dinner provided
Commuter benefits (pre-tax transit and parking)
This position requires extensive travel, estimated at 25% of the time, to visit customers, attend conferences, and participate in company on-sites.
Standard company text repeated across PermitFlow's postings is omitted here.
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