Enterprise Sales Engineer - Majors, Public Sector

About the Public Sector team

• Sierra recently received FedRAMP High certification, enabling us to bring our industry-leading technology to partners in the US public sector. We’re now building our founding public sector team to redefine the relationship between the government and its citizenry.

• Today, our agents already enable citizens to access social services, report fraud, and understand complex government systems. Simultaneously, they empower government officials to better hear the concerns and inquiries of their constituencies.

• We are explicitly nonpartisan and committed to empowering public servants to leverage AI to advance their important missions.

• In our journey, we are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.

What you'll do

• Be the primary partner to your Sales counterparts helping to win deals and grow customers

• Go from first discovery to a tailored, working agent in days, not weeks, across prospects and existing customers

• Work with every team involved in the decision: CX, IT, security, procurement, and executive sponsors

• Own the end-to-end technical pre-sales process by scoping customer use cases, articulating business value, designing and demoing Sierra’s incredible platform, leading technical and architecture reviews, and serving as the trusted technical expert throughout the sales cycle

• Mentor newer SEs and contribute reusable assets for your industry or team

• Stay with the account after the sale, through the Agent Development handoff, launch, and expansion to new use cases

• Go deep on your industry, the patterns, and winning motions to scale your work

What you'll bring

• 4-6+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales

• Experience in leading the sales process with large Enterprise customers with deal sizes ranging $500-$1M

• Past experience in demo building, and presenting, and working with customers or clients in the GTM function

• Experience in relationship-building with prospects, including executives and technical leaders

• Ability to connect a prospect’s specific business problems and Sierra’s solutions and explain them to both a technical and non-technical audience

• Ability to leverage AI tools efficiently as a regular part of your technical sales motion — discovery prep, solution design, demo and prototype building, technical proposals. Importantly, you own the accuracy of anything you put in front of a customer, whether or not AI helped you build it

• Experience growing accounts past initial sale

• Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience

Even better...

• Experience translating code, technical logic and user requirements to product and engineering requirements

• Selling a technical AI product

Our values

• Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.

• Flexible (unlimited) paid time off

• Life insurance and disability benefits

• Retirement plan dependent on country of employment

• Parental leave

• Fertility and family building benefits through Carrot

• Free alphorn lessons