Join Decagon as an Enterprise Solutions Engineer to shape AI-powered solutions for enterprise customers.
Posted by employer 5 months ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Skills & Technologies
AI in the day-to-day
You will help integrate Decagon’s AI-native platform into complex customer ecosystems.
Requirements
- Experience
- 4–6 years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Enterprise Solutions Engineer at Decagon plays a crucial role in bridging technical expertise with customer needs, focusing on integrating AI solutions into complex enterprise environments. This position requires a solid background in sales engineering, particularly in crafting tailored demonstrations and solutions that resonate with diverse stakeholders, including C-level executives. Ideal candidates will have several years of customer-facing experience, preferably in a high-growth startup, and a strong grasp of generative AI applications. Decagon emphasizes a collaborative work culture, driven by a commitment to innovation and excellence.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Decagon's career page.
- Decagon has 141 other open roles including Field Marketing Coordinator, Technical Accounting & Financial Reporting Manager, Director of Solutions Engineering, Enterprise East.
- 5148 active AI/ML roles on Joblaze right now.
- Typical AI/ML salary we track runs $140,000–$231,000 (median $180,000, across 2237 roles). See AI/ML salary trends
Quick facts
- Is the Enterprise Solutions Engineer role remote?
- No — this is an on-site role in Australia.
- How much experience is required?
- 4–6 years of relevant experience for this Enterprise Solutions Engineer role.
- Where is the role based?
- Decagon is hiring for this position in Australia.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML.
- What seniority level is this role?
- Decagon targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Enterprise Solutions Engineer role at Decagon.
From the original posting
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
Your background looks something like this
4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows
Even better if you have
2+ years of AI sales engineering experience
Experience in a high-growth startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
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