Join Twilio as a Fast Track Operations Specialist to provide personalized onboarding support for A2P customers.
Posted by employer 21 hours ago
First seen on Joblaze 8 hours ago
Last verified on the company career page 8 hours ago
What you'll build
- Provide personalized onboarding support for customers
- Help customers solve onboarding issues
- Provide compliance guidance for A2P products
- Manage Onboarding SLAs and credit utilization
- Partner with operations teams to scale onboarding volumes
Must have
- Ability to work in rotational shifts 8:00am to 5pm Bogota time
- A2P compliance experience
- 2 plus Years specializing in at least one A2P product
- Previous experience working directly with clients
- Ability to prioritize tasks and effectively project manage
Nice to have
- Familiarity with Google workspace
- Familiarity with reporting tools
- Prior experience implementing A2P phone number types
- Understand general CTIA guidelines
- Able to effectively prioritize tasks
AI in the day-to-day
We use Artificial Intelligence (AI) to help make our hiring process efficient.
Requirements
- Experience
- 2+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Fast Track Operations Specialist at Twilio focuses on providing personalized onboarding support for customers utilizing A2P products, ensuring they navigate the onboarding process smoothly. Key skills include A2P compliance experience and the ability to manage customer inquiries effectively while adhering to service level agreements. This role is well-suited for individuals with at least two years of relevant experience who are customer-centric and capable of working independently as well as collaboratively. The position is part of a remote-first team that values diverse backgrounds and experiences.
Joblaze insights
- Listed today — first seen on Joblaze September 23, 2026. Last confirmed on Twilio's careers page September 23, 2026.
- This exact title is also open at 1 other location at Twilio: Remote - Colombia.
Quick facts
- Is the Fast Track Operations Specialist 2 role remote?
- Yes — Twilio lists this as a fully remote position.
- How much experience is required?
- At least 2 years of relevant experience for this Fast Track Operations Specialist 2 role.
- What seniority level is this role?
- Twilio targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Fast Track Operations Specialist 2 role at Twilio.
From the original posting
Who we are
See yourself at Twilio
Join the team as Twilio’s next Fast Track Onboarding Specialist (L2).
About the job
Twilio is seeking a Fast Track Operations Specialist to join the team that runs Twilio’s personalized onboarding team globally. This role will work directly with customers to help them onboard A2P their A2P numbers with 1:1 customer engagement. Fast Track Onboarding Specialists are the personalized onboarding experts under the A2P onboarding org. The Fast Track onboarding team is a key part of Twilio’s Super Network, whose mission is to provide strategic customers with solutions to assist them with SLA driven go to market times solutions.
Responsibilities
In this role, you’ll:
- Provide personalized onboarding support for customers who sign up for our Fast Track Packages.
- Help Fast Track customers solve existing onboarding issues through engagement that meets their onboarding demands.
- Able to provide compliance guidance for all A2P products.
- Manage Onboarding SLAs and credit utilization for each product
- Partner with operations teams to scale onboarding volumes per assigned customer
- Join weekly calls with customers to report metrics and review any open items or additional onboarding needs
- Wear the Customer Shoes: Provide onboarding support for common customer inquiries through slack in addition to Service now; to ensure customers have an excellent experience with Twilio.
- Draw the Owl: Assess the nature of product or service issues and resolve basic level problems
- Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly.
- Be Bold: Diagnose trends and report findings to our product team to ensure product related issues are resolved
- Be an Owner: Partner with the account team to proactively address issues and advise on any industry changes that could impact customer onboarding experience.
*Required:
- Ability to work in rotational shifts 8:00am to 5pm Bogota time
- Able to manage daily caseload and respond within SLAs
- A2P compliance experience
- Experience Required: 2 plus Years specializing in at least one a2p products
- Previous experience working directly with clients
- Ability to prioritize tasks and effectively project manage
- Ready to take own up to 12 customer accounts
- You’re empathetic and customer centric to the core.
- You’re a clear verbal and written communicator.
- You’re introspective and committed to continuous self-improvement.
- You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals.
- You’re able to complete tasks in core areas within SLAs.
Desired:
- Familiarity with Google workspace(Google docs, Google sheets, Gemini)
- Familiarity with reporting tools
- Prior experience implementing a2p phone number types
- Understand general CTIA guidelines and some international regulatory requirements
- Able to effectively prioritize tasks and multi-task
- Comfortable owning and leading calls
- Experience handling tasks within a desired SLA
Location
This role will be remote, and based in Colombia.
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.Standard company text repeated across Twilio's postings is omitted here.