Field Enablement Manager, SDR & Commercial

We are looking for a Field Enablement Manager located in the Chicagoland Area to turn our field enablement strategy into repeatable, field-facing execution for the SDR and Commercial Sales organizations. This role owns the day-to-day delivery of onboarding, coaching, and content programs that help SDRs and Commercial AEs build pipeline, run effective discovery, communicate value, and progress opportunities.

You will work closely with the Field Enablement and Onboarding Leader, who owns portfolio strategy and leadership alignment. Your role is to keep delivery moving: build and maintain

approved assets, run defined workstreams, manage handoffs to specialist partners, and close the loop with adoption data and field feedback.

This is an execution-oriented role for someone who understands the workflows, coaching needs, and ramp realities of SDR and Commercial selling teams, and can build strong field relationships without relying on formal authority.

Please note, this role does require you to come into our downtown Chicago office 3 days a week.

This role will be responsible for…..

Program execution and delivery

• Own the delivery plan for assigned SDR and Commercial workstreams, surfacing risks, dependencies, and capacity implications.

• Run SDR and Commercial Sales onboarding programs, including cohort operations, learner communications, completion tracking, content refreshes, and manager-led reinforcement.

• Lead defined workstreams such as SDR-to-AE Career Pathway programming, SDR onboarding, Commercial Sales onboarding, manager onboarding components, and role-based onboarding for DQCs.

• Serve as program manager or workstream lead for high-impact cross-functional programs after scope and stakeholder model are established.

Field coaching

• Own recurring call-review and coaching operations for SDR and Commercial teams, including SDR Tuesday Call Review.

• Curate strong call examples, facilitate routine coaching sessions, identify common performance patterns, and report actionable insights to sales leaders.

• Support Gong scorecard rollout and reporting in partnership with the Field Enablement and Onboarding Leader, Head of Global Enablement, and Enablement Ops.

• Partner with SDR and Commercial frontline managers to reinforce discovery, messaging, objection handling, prospecting, qualification, and pipeline-creation behaviors.

Content and asset maintenance

• Draft field inputs, coordinate reviews, QA, publish, and maintain Commercial and SDR enablement assets, including playbooks, talk tracks, battlecards, onboarding materials, and manager guides.

• Lead scoped initiatives such as the Nooks battlecard audit, Partner 101 for AEs coordination, and tech-enablement discovery for tools such as LISN, ZoomInfo, Gong Forecast, Gong, and Nooks.

• Own contained content updates, tool-module coordination, and specialist follow-up so leaders are not the default builders or first responders.

Request intake, routing, and measurement

• Validate incoming requests, gather missing inputs, maintain the backlog, and prepare routing recommendations.

• Before routing approved work to specialists, prepare a clear brief covering the business problem, audience, desired seller behavior, priority, deadline, SME and approver, source materials, and definition of done.

• Route instructional-design work to to appropriate colleagues to then manage projects through launch.

• Maintain feedback collection, post-launch reviews, adoption reporting, and monthly status updates for assigned workstreams.

What You’ll Bring

• 2+ years of customer-facing sales experience, ideally including SDR/BDR and Commercial AE experience, with firsthand understanding of prospecting, discovery, qualification, pipeline creation, and ramp realities.

• 2+ years of experience in sales enablement, program management, sales operations, or a related field, including managing multiple timelines, dependencies, and stakeholders.

• Strong field-facing facilitation and coaching skills, with the ability to turn approved strategy into a polished seller experience.

• Experience partnering with SDR and Commercial sales managers to reinforce consistent seller behaviors.

• Ability to coordinate work clearly across Enablement, Revenue Operations, Marketing, and other relevant stakeholders while protecting field relevance and adoption.

• Comfort operating without formal authority, building trust, managing handoffs, and escalating risks or decisions appropriately.

• Strong written and verbal communication skills, including clear briefs, status updates, and coaching feedback.

What Sets You Apart?

• Experience running call-review or coaching programs using Gong or a comparable conversation-intelligence platform.

• Experience operating onboarding programs, including cohort administration, completion tracking, and content-refresh cycles.

• Familiarity with sales tooling such as Salesforce, Gong, Nooks, ZoomInfo and LinkedIn Sales Navigator.

• Familiarity with cybersecurity or SaaS sales motions.

Travel Required

This job may require up to 20% of travel to be successful.

Perks of Horizon3

• Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive.

• Base salary range $115,000 - $150,000 annually. The exact salary will be determined based on the selected candidate’s location, qualifications, experience, and relevant skills.

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