Joblaze summary

In the role of Forward Deployed Engineer on the Triage team at AssemblyAI, the individual will manage customer accounts, troubleshoot technical issues, and enhance the performance of customer support agents. Proficiency in programming, particularly Python, and experience with REST APIs are essential for success in this position. This role is ideal for someone with a technical background in customer-facing roles, looking to grow within a fast-paced, meritocratic environment. The team operates with a strong emphasis on collaboration and direct impact, making it suitable for those eager to contribute meaningfully.

Joblaze insights

Listed yesterday — first seen on Joblaze October 25, 2026. Last confirmed on AssemblyAI's careers page October 26, 2026.
Salary band is below the typical range for AI/ML roles (median ~$190,000).
Starts above 3% of 115 comparable mid ai/ml roles in United States that list Python we track (median $150,000 across 50 companies). See Python salary trends
Python appears in 47.7% of 480 comparable mid ai/ml roles in United States; REST APIs appears in 0.4% of 480 comparable mid ai/ml roles in United States.

Quick facts

Is the Forward Deployed Engineer, Triage (NYC) role remote?: It's hybrid — AssemblyAI expects some on-site time in New York City.
What's the salary range?: AssemblyAI lists $115,000–$135,000 for this role.
How much experience is required?: At least 2 years of relevant experience for this Forward Deployed Engineer, Triage (NYC) role.
Where is the role based?: AssemblyAI is hiring for this position in New York City.
What's the tech stack?: Joblaze extracted these technologies from the posting: Python, REST APIs, Slack.
What seniority level is this role?: AssemblyAI targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Forward Deployed Engineer, Triage (NYC) role at AssemblyAI.

From the original posting

Why AssemblyAI

About the role:

AssemblyAI is growing quickly, and we're hiring a Forward Deployed Engineer for our Triage team. You'll own a book of customer accounts up to $50K a year. You'll solve their technical problems directly and build and run the agents that handle our first line of customer contact. Most of your work happens in Slack, with customers and with our Engineering and Research teams.

This role is hybrid. You'll need to live within commuting distance of our NYC office.

What You’ll Do:

Own your accounts. Be the technical owner for customers spending up to $50K a year. Diagnose integration issues, unblock them fast, and spot accounts that are ready to grow. Route commercial and pricing conversations to our Portfolio team.
Build and manage agents. We run internal agents for customer support and operations, including our customer-facing chat agent, which you'll help bring back online. You'll iterate on these agents, build new ones, and own their quality.
Turn escalations into fixes. When our chat agent can't resolve something, it escalates to you. Solve the customer's problem, then fix the agent so it handles that case next time.
Close the loop with Engineering and Research. File bugs and feature requests with enough evidence to act on, and turn what customers tell you into product changes.
Improve our docs and SDKs. Fix what's confusing customers at the source.

What You’ll Need:

2+ years in a technical, customer-facing role (solutions engineering, technical support, developer relations, or software development). We'll consider 1 year for someone with a strong solutions background.
Proficiency in at least one programming language. Python preferred; other languages considered.
Daily use of coding agents like Claude Code or Codex, with real projects shipped using them. You manage context across long tasks and check agent output before it reaches a customer.
Experience with REST APIs, and the ability to read and debug customer code
Strong written communication. Most of this job happens in Slack.
Ability to hear a customer use case and map it to what our API can do

Nice to Have:

You've built an agent or automation that other people rely on
SQL
Experience with speech, audio, or voice AI products

Where this role leads:

Triage is where you learn our product, our customers, and how we build with agents. Engineers who do well here move into larger books on our Portfolio and Strategic teams. Your manager will work with you on what that path looks like and the timeline.

The range provided applies to candidates located in the United States. For candidates outside of the U.S., compensation ranges may differ; any adjustments will be communicated throughout the interview process.

Salary range: $115,000 - $135,000

Our total compensation package includes competitive equity grants, 100% employer-paid benefits, and working alongside the team in our New York City office. A 401k match up to 4% is offered to all US-based full time team members.

AI to Interview:

Standard company text repeated across AssemblyAI's postings is omitted here.

Forward Deployed Engineer, Triage (NYC)