Own the post-sales experience for strategic enterprise accounts at a fast-growing AI-focused biomedical research startup.
Posted by employer 3 months ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Skills & Technologies
AI in the day-to-day
Phylo is building AI systems to accelerate biomedical discovery.
Requirements
- Experience
- 2–4 years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Benefits
Joblaze summary
In the role of Forward Deployed Strategist at Phylo, the individual is responsible for managing the post-sales experience for key enterprise accounts, focusing on enhancing the adoption of the Biomni platform. This position requires a blend of customer success expertise and a strong understanding of biology, as the strategist will engage with various stakeholders, from researchers to executives, to ensure effective usage and identify growth opportunities. Ideal candidates will have a background in customer-facing roles within the biopharma sector and a proactive, builder mindset suited for a fast-paced startup environment.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Phylo's career page.
- Phylo has 9 other open roles including Security & Compliance Manager, Member of Technical Staff - Agent Engineer, Recruiter.
- 5136 active AI/ML roles on Joblaze right now.
- Typical AI/ML salary we track runs $140,000–$231,000 (median $180,000, across 2232 roles). See AI/ML salary trends
Quick facts
- How much experience is required?
- 2–4 years of relevant experience for this Forward Deployed Strategist role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML, biomedical research.
- What seniority level is this role?
- Phylo targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Forward Deployed Strategist role at Phylo.
From the original posting
About Phylo
Phylo is an applied research lab building agentic intelligence to accelerate discovery for every biomedical scientist. We believe AI agents will fundamentally transform how biomedical research is done. Our fast-growing team brings together researchers and engineers across AI and biology, commercializing the Biomni platform.
Our growing team brings together world class researchers and engineers across AI and biology. Backed by a $13.5M seed round led by a16z, Menlo Ventures and Anthropic, and advised by Nobel Prize laureate and pioneering biologists, Phylo is building the next generation of AI systems for the life sciences.
About the Role
Phylo is looking for a customer-oriented team player to own the post-sales experience for our most strategic enterprise accounts, and help us figure out what great customer success looks like at an early-stage company.
This is a hands-on role for someone who moves fast, thrives without a playbook, and wants to build one.
What you’ll do as an Forward Deployed Strategist at Phylo:
Own the full post-sales journey for a portfolio of enterprise accounts, with a sharp focus on driving adoption and consumption of Biomni Lab.
Build relationships across the org — from VPs of Research to bench scientists and computational biologists — and become the person they call first.
Turn ad-hoc support into repeatable success plans; proactively identify and intervene when usage dips or blockers emerge.
Drive long-term NRR by proving clear ROI and partnering with AEs to surface expansion opportunities across new teams and business units.
Partner with our biologists and engineers to prioritize and structure user feedback — you're a direct line between users and the roadmap.
Lead onboarding workshops and business reviews that actually change how teams work.
Handle front-line support for your accounts; no problem is beneath you.
What We're Looking For:
2–4+ years in a customer-facing role — Customer Success, Account Management, Solutions Engineering, or Consulting — supporting enterprise customers, ideally in top 20 biopharma.
Strong biology intuition; you can translate technical capabilities into outcomes researchers care about.
Builder mindset: you want to create the function, not slot into an established one.
You're comfortable moving fast in ambiguous situations and don't wait to be told what to do.
Startup experience where ownership is high and roles are fluid.
Why Join Us?
Competitive salary and equity share in building the future of biomedical discovery
Full medical, dental, and vision coverage, including free therapy sessions and eyewear stipend
401(k) to help you build long-term financial security (US only)
Unlimited PTO to recharge when you need it (US only)
Lunch and snacks when you're in the office
Regular team offsites and company events
A culture of excellence and speed - we move fast, think big, and support each other every step of the way
Your work will directly impact our mission to 100X biomedical discoveries through AI