Is the Customer Success Manager role remote?

No — this is an on-site role in San Francisco Office .

How much experience is required?

At least 4 years of relevant experience for this Customer Success Manager role.

Where is the role based?

Granola is hiring for this position in San Francisco Office .

What's the tech stack?

Joblaze extracted these technologies from the posting: AI tooling, AI/ML, SaaS.

What seniority level is this role?

Granola targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this Customer Success Manager role at Granola.

Customer Success Manager at Granola

Joblaze summary

In this role, the Customer Success Manager at Granola will manage a portfolio of high-value enterprise accounts, guiding them through onboarding, adoption, and renewal processes. The position requires expertise in SaaS environments and familiarity with AI integrations, emphasizing a customer-centric approach to enhance user experience. Ideal candidates have over four years of experience in customer success, particularly in fast-paced settings, and possess a strong desire to contribute to the growth of a dynamic startup. Granola's team values resourcefulness and collaboration, making it a fitting environment for ambitious professionals.

Joblaze insights

Listed 9 days ago on Joblaze — tracked directly from Granola's career page.
Granola has 15 other open roles including Design Engineer, Security Engineer, Product Engineer (Windows).
5148 active AI/ML roles on Joblaze right now.
1495 active SaaS roles on Joblaze right now.
8 active AI tooling roles on Joblaze right now.
Typical AI/ML salary we track runs $140,000–$231,000 (median $180,000, across 2237 roles). See AI/ML salary trends

Quick facts

Is the Customer Success Manager role remote?: No — this is an on-site role in San Francisco Office .
How much experience is required?: At least 4 years of relevant experience for this Customer Success Manager role.
Where is the role based?: Granola is hiring for this position in San Francisco Office .
What's the tech stack?: Joblaze extracted these technologies from the posting: AI tooling, AI/ML, SaaS.
What seniority level is this role?: Granola targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Customer Success Manager role at Granola.

From the original posting

About Granola

Hey! We're team Granola 👋 We're building the leading AI-powered notepad for people in back-to-back meetings, a product that's spreading through teams and redefining how knowledge is captured and used. We help teams turn messy call notes into structured insight, so they can spend more time focusing on what's important and less time on admin.

The Opportunity

We're growing our US Customer Success team and looking for our next CSM to join our founding US CSMs in San Francisco. You'll own a book of our highest-value enterprise accounts end-to-end, from onboarding through renewal and expansion. You'll be a core part of a small, ambitious team where your work directly impacts customer experience and our US GTM motion.

What You'll Do

Own and grow a book of business across business, enterprise, and high-potential accounts, from onboarding through renewal and expansion.
Run high-touch onboarding for strategic accounts, including custom kickoffs with Sales and Recruitment.
Become a deep product expert and trusted advisor to customers, helping them design workflows, best practices, and change management around AI-powered note-taking.
Take on technical ownership of AI integrations and setup (e.g., MCP-style integrations, AI tooling) as the product evolves.
Contribute to our CS playbook: processes, metrics, cadences, and how we segment and support accounts as we scale.
Collaborate closely with Sales, Product, and Leadership to bring customer insights into roadmap and go-to-market decisions.

What We're Looking For

Your background looks something like…

4+ years in Customer Success (ideally 5+), with at least 2 years managing a consistent book of business at the same company throughout the post-sales lifecycle (onboarding, adoption, renewal / upsell).
Experience in PLG / high-velocity SaaS environments (think Intercom, HubSpot, or earlier-stage Monday.com/Asana-style products) rather than large, heavy enterprise motions.
Comfort working with modern SaaS and GTM stacks (e.g., Attio, Stripe, Juro, Omni). Experience with AI products & integrations is a strong plus.
US-based and able to work from our San Francisco office 5 days a week once we have one (no visa sponsorship available).

As a person you...

You're a builder: resourceful, self-sufficient, and excited to help shape CS processes, playbooks, and systems as we grow.
You're hungry and ambitious. You care about growth, impact, and taking on wide scope in a small team.
You're genuinely customer-obsessed: you build strong rapport, ask sharp discovery questions, and leave people feeling understood and supported.
You're curious about product and AI, and enjoy digging into how things work and pushing for deeper understanding.
You communicate clearly, collaborate well with Sales and Product, and are comfortable operating with ambiguity in a fast-moving startup.

Nice to have

Hands-on experience with AI tooling or integrations (e.g., MCP-style integrations, AI-powered workflows, or similar).
Experience at an earlier-stage company where you helped shape the CS function.

About the Opportunity

We are living in the most exciting time for tool builders since Engelbart's demo in 1968 and we want to assemble the best crew to build this future together. Our compensation philosophy is to hire the best people in the market and pay them accordingly with salary, variable, and equity.

Lastly, we think amazing talent comes from all kinds of life journeys and experiences. If what is written above speaks to you, whether you look like a fit on paper or not, please reach out.