Founding Technical Account Manager - USA
Join Inworld AI as a Technical Account Manager to strengthen customer relationships and drive account growth.
Posted by employer 1 day ago
First seen on Joblaze 3 hours ago
Last verified on the company career page 3 hours ago
Skills & Technologies
What you'll build
- Own renewals across your book of accounts
- Find and pursue growth within existing customers
- Act as a trusted technical point of contact
- Build relationships with multiple people at each account
- Run regular check-ins and business reviews
Must have
- 4+ years in technical account management or customer success
- Track record of owning renewals and growing accounts
- Comfort with technical products
- Experience managing multiple accounts
- Strong written and verbal communication
Nice to have
- Familiarity with CRM and customer success tools
- Interest in using AI to work more efficiently
Practical constraints
- Working on-site at Mountain View office a few days a week
AI in the day-to-day
Use AI tools for account research, meeting prep and follow-up.
Requirements
- Experience
- 4+ years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
The Founding Technical Account Manager at Inworld AI is responsible for managing a portfolio of customer accounts, ensuring renewals, and identifying opportunities for expansion. This role requires a strong technical background, with the ability to engage both engineers and business stakeholders, as well as experience in customer success or account management. Ideal candidates will have a proven track record in growing accounts and managing multiple relationships simultaneously. Inworld AI is a rapidly scaling company focused on real-time AI applications, making this position pivotal in shaping customer engagement strategies.
Joblaze insights
- Listed today — first seen on Joblaze October 23, 2026. Last confirmed on Inworld AI's careers page October 23, 2026.
- Salary band is above the typical range for comparable tech roles (median ~$129,600).
- Starts above 53% of 57 comparable mid other roles in United States that list AI/ML we track (median $150,000 across 27 companies). See AI/ML salary trends
- AI/ML appears in 3.5% of 3221 comparable mid other roles in United States.
Quick facts
- Is the Founding Technical Account Manager - USA role remote?
- It's hybrid — Inworld AI expects some on-site time in Mountain View, California, United States.
- What's the salary range?
- Inworld AI lists $170,000–$210,000 for this role.
- How much experience is required?
- At least 4 years of relevant experience for this Founding Technical Account Manager - USA role.
- Where is the role based?
- Inworld AI is hiring for this position in Mountain View, California, United States.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML.
- What seniority level is this role?
- Inworld AI targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Founding Technical Account Manager - USA role at Inworld AI.
From the original posting
We’re looking for a Technical Account Manager to help grow and strengthen our relationships with existing customers as we scale. You’ll own a book of accounts, get to know how each customer uses us technically and commercially, and make sure they renew, expand and get real value from our products. You’ll be one of the first members of the team to help shape how we manage accounts as they grow.
Candidates are ideally based in the SF Bay Area or willing to relocate (you will be working on-site at our Mountain View office a few days a week), but remote candidates will also be considered.
Responsibilities
Renewals: Own renewals across your book of accounts. Start conversations early, understand what each customer needs to say yes, and close renewals on time.
Expansion: Find and pursue growth within existing customers, whether that’s new teams, new use cases or larger commitments. Build expansion plans with your customers and work with Sales to close bigger opportunities.
Technical Account Management: Learn our products in depth and understand how each customer has deployed them. Act as a trusted technical point of contact, help troubleshoot issues, and bring in Solutions or Engineering when needed.
Customer Relationships: Build relationships with multiple people at each account, from hands-on technical users to the decision-makers who sign contracts.
Account Health: Track usage, engagement and other signals to spot risk early. Act quickly when an account shows signs of trouble.
Customer Reviews: Run regular check-ins and business reviews that show customers the value they’re getting and set goals for what’s next.
AI & Tooling: Use AI tools for account research, meeting prep and follow-up, so more of your time goes to working directly with customers. Keep the CRM accurate and up to date.
Voice of the Customer: Share customer feedback, feature requests and recurring blockers with Product and Engineering, and follow up with customers on what changes.
Requirements
4+ years in technical account management, customer success or a similar customer-facing role at a software company
A track record of owning renewals and growing accounts, with experience negotiating contracts
Comfort with technical products, and the ability to have credible conversations with engineers as well as business stakeholders
Experience managing multiple accounts at once and prioritizing well across them
Familiarity with CRM and customer success tools, and interest in using AI to work more efficiently
Strong written and verbal communication, and composure when handling escalations
Self-direction and comfort in a small team where the process is still being built
The United States base salary range for this full-time position is between 170,000 - 210,000 + variable + equity + benefits. Your recruiter can share more about the specific salary range for your targeted location during the hiring process.
Standard company text repeated across Inworld AI's postings is omitted here.
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