Fraud Investigator

Our mission is to safeguard the company’s assets and our customer’s accounts by relentlessly detecting and investigating fraudulent activities, ensuring the integrity and security of our Bank product. We champion the prevention and detection of fraud, ensuring the highest standards of security and integrity.

As a Bank Fraud Investigator, you will be responsible for investigating suspected fraudulent activities within the banking products. You will work closely with various departments to identify, prevent and resolve fraudulent activities involving accounts, transactions and other financial products.

Available shift

• Tuesday through Saturday; 11:00am – 8:00pm CT and 9am – 6pm CT on Saturdays

This role is based in our Chicago, IL, Westlake, TX and Denver, CO offices, with in-person attendance expected at least 3 days per week.

What you’ll do

• Investigate and mitigate bank and credit card fraud by analyzing suspicious activity across multiple payment rails, including debit and credit card transactions, and by reviewing potential identity theft, account takeover (ATO), wire transfer fraud, payment fraud, and check fraud.
• Analyze financial data, account history, and transaction records to identify irregularities, emerging fraud patterns, and potential policy violations.
• Collaborate with internal stakeholders, including Compliance, Risk, Legal, and Operations, to resolve fraud-related issues, ensure appropriate controls, and escalate cases as required.
• Conduct outbound contact with customers, merchants, or third parties to perform interviews, gather supporting documentation, and obtain evidence relevant to fraud investigations.
• Apply Fair Credit Reporting Act (FCRA) requirements when reviewing, documenting, and reporting fraud-related findings, including accuracy, permissible purpose, dispute handling, and adverse action considerations.
• Maintain current knowledge of fraud typologies, regulatory requirements, and industry best practices to support effective prevention, investigation, and response.
• Ensure investigations and resolutions comply with all applicable regulatory, legal, and internal policy requirements.
• Clearly, professionally, and timely communicate with customers to deliver an exemplary and compliant customer experience.

What you bring

• Proven experience in fraud investigation, financial analysis, or a related role (1-2 years).
• Strong analytical and problem-solving skills with attention to detail.
• Knowledge of fraud operations, regulations, and fraud prevention techniques.
• Ability to communicate clearly and effectively (written and verbal) with customers and internal teams.
• Ability to work independently and handle sensitive information with confidentiality and professionalism.
• Preferred qualifications: Certified in fraud examination (CFE) or a related credential, AML knowledge.

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds.
• Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not.
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.