Fraud Specialist

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their communities and build a lasting business including: paid memberships, free memberships, community chats, live experiences, and selling to fans directly with one-time purchases.

• $8 billion+ in revenue generated since Patreon's inception

• 60 million+ free new memberships for fans who may not be ready to pay just yet, and

• 10 million+ fans paying each month for exclusive access to creators' work and community.

We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Fraud Specialist to support our mission.

This role is based in Porto, Portugal and open to those who are able to be in-office 3 days per week on a hybrid work model.

About the Team
The Fraud Operations Team works with complex customer questions requiring review and problem-solving. This team is involved in deep investigations into fraud-related trends, payment processing, and overall fraud analysis. The team is split between the US and Porto-based teams.

About the Role

• Research and respond to customer contacts regarding issues related to suspicious activities

• Review suspicious accounts using internal and external fraud tools, and take action in accordance with Patreon's policies.

• Independently determine and recommend an appropriate course of action following fraud detection

• Work cross-functionally with our Content Moderation and Product Support teams regarding account suspensions, closures, and other fraud matters.

• Help identify process improvements and contribute to key projects and initiatives.

About You

• 1+ years of professional experience, including 1+ years of customer-facing contact experience

• Fluent in English

• Self-starter who is very comfortable dealing with ambiguity

• Knowledge of, and experience utilizing fraud investigative techniques and practices

• Ability to analyze, summarize, and communicate findings and issues drawn from facts

• Demonstrated ability to forge strong working relationships within and across multiple disciplines

• Highly collaborative, team-oriented, shared-success mindset

• Excellent oral and written communication skills

• Comfortable with performing repetitive tasks

• Basic Zendesk knowledge is a plus

• Basic payment processing experience is a plus

• Basic Excel knowledge is a plus

• Put Creators First | They’re the reason we’re here. When creators win, we win.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accomodations@patreon.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, vacation leave, company holidays and recharge days, lifestyle stipends, learning and development stipends, patronage, parental leave and sick leave, and pension with an employer contribution.

Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office three days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates outside of our office hubs are not expected to meet the same requirements.