Fulfillment Assistant

In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million.

And we’re a long way from done!

YOUR MISSION

Join the Carwow Leasey division in Winnersh as a Fulfilment Administrator and play a pivotal role in our growth. You will empower our sales team by keeping daily operations running smoothly, tackling key administrative tasks, and championing process efficiencies. Beyond the data, you’ll be a key point of contact-cultivating strong, collaborative relationships with our customers, suppliers, and strategic leasing funders to drive Leasey’s continued success.

KEY RESPONSIBILITIES

The Fulfilment Assistant role is very much a 'hands-on’ role, where we are looking for someone to work closely with the Fulfilment Manager, and to be proactive in developing and supporting the growth of the department, establishing efficient processes in line with the growth of the business unit.

• Owning the operational lifecycle by managing day-to-day dealer relationships, processing orders, and providing proactive updates to our customers.

• Taking the lead on administrative duties, including the independent handling of finance documents, delivery bookings, and submitting delivery packs for payout.

• Establishing strong professional credibility with our external stakeholders, specifically within our network of Dealers and Funders.

• Supporting the health of the team by offering helpful feedback to peers and assisting with the coordination of our collective workload.

• Maintaining an open-minded and proactive approach to change, while adapting to new process improvements to ensure there is no friction or bottlenecks.

KEY REQUIREMENTS

• Experience of working in a similar role within the vehicle leasing industry

• An ability to work under pressure and meet team targets

• Self-driven, focused, results and quality oriented

• Strong negotiation skills

• Work as part of a team or on your own initiative

• Good organisational & administration skills and able to prioritise workload based on business critical needs

• Reliable, resourceful, and approachable

• Excellent verbal and written communication skills / Telephone manner

• Excellent attention to detail and accuracy

• Strong emotional intelligence and people skills

• Entrepreneurial spirit with appetite for rapid growth organisation

• Knowledge of vehicle leasing and motor industry

• Solutions focused and proven ability to pro-actively determine a positive outcome

• Computer literate. Must be a proficient user of Microsoft suite of packages including Word, Outlook, Excel and PowerPoint, where needed.

INTERVIEW PROCESS

• Step 1: Video call with a member of our Talent Team to find out more about your experience and why you want to work at Carwow

• Step 2: 45 mins video-call with the Hiring Manager

• Step 3: 45 mins video-call with the 2 members of our Carwow Leasey team

• Step 4: Values Interview

WHAT’S IN IT FOR YOU

• Hybrid working (2 days working from home)

• Competitive salary

• Matched pension contributions

• Bupa Private medical and dental insurance, for peace of mind, plus eyecare vouchers

• Life Assurance

• Enhanced holiday package, plus Bank Holidays

• 28 days annual leave

• 1 day for your wedding