Join Rothy's as a full-time Keyholder in Greenwich, CT, leading exceptional customer experiences and supporting store operations.
Posted by employer 2 days ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 day ago
What you'll build
- Lead and model Rothy’s Experience through exceptional service
- Drive personal and team sales results
- Create lasting relationships with customers
- Assist with the execution of in-store events
- Act as Manager on Duty when assigned
Must have
- 1–2 years of retail or customer service experience
- Proven ability to connect with customers
- Experience supporting operational tasks
- Ability to stand/walk an entire shift
- Ability to lift, push carry or otherwise move up to 25 lbs
- Availability to work a minimum of 40 hours/week
Requirements
- Experience
- 1–2 years
Not disclosed in this posting: seniority, work arrangement, visa sponsorship.
Benefits
Joblaze summary
In the role of Keyholder at Rothy's, the individual is responsible for fostering a service-oriented culture on the sales floor while ensuring smooth store operations. This position requires a blend of retail experience and leadership skills, particularly in customer engagement and team coaching. Ideal candidates will have a background in retail or customer service, with a focus on building relationships and driving sales. The team emphasizes exceptional customer interactions, contributing to a unique shopping experience that aligns with Rothy's commitment to sustainability.
Joblaze insights
- Listed yesterday — first seen on Joblaze September 23, 2026. Last confirmed on Rothy's's careers page September 23, 2026.
Quick facts
- What's the salary range?
- Rothy's lists $21–$23 for this role.
- How much experience is required?
- 1–2 years of relevant experience for this Full-Time Keyholder - Greenwich role.
- Is this full-time or contract?
- Full-time for this Full-Time Keyholder - Greenwich role at Rothy's.
From the original posting
Keyholder - Full-Time
Greenwich, CT
About the role:
As a Keyholder, you will help bring our company values to life by creating a service-first culture on the sales floor and supporting smooth store operations. You’ll act as a role model for your peers, delivering exceptional customer experiences, coaching in the moment, and upholding operational excellence. As part of the leadership team, you may serve as Manager on Duty, ensuring the store reflects our brand standards and values in every interaction.
What you’ll do:
Customer Experience (80%)
Lead and model Rothy’s Experience through exceptional service and selling on the sales floor by coaching and guiding team members to consistently uphold brand standards
Drive personal and team sales results, by delivering the Rothy’s Experience to all customers and supporting your teammates through coaching and team selling
Assist with the execution of in store events and activations that engage the local community, support brand awareness, and drive sales
Support with onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor
Team Leadership & Operational Excellence (20%)
Act as Manager on Duty when assigned ensuring daily operations, visual merchandising tasks, and service expectations are being met by all team members
Own assigned areas of responsibility as part of the Division of Responsibility (DOR) program and communicate progress, opportunities, and feedback to store leadership
You are:
Guided by Rothy’s values and committed to fostering a welcoming, service driven environment:
Embrace Possibility. We dream BIG, really big
18 years of age or older
You have:
1–2 years of retail or customer service experience, ideally with some leadership responsibility
A proven ability to connect with customers and deliver exceptional service
Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership
A desire to grow your leadership skills
Ability to stand/walk an entire shift
Availability to work a minimum of 40 hours/week, including peak business days (Fridays, Saturdays, Sundays), holidays, and evening and opening shifts
Our benefits:
Generous paid time off
401k matching
Comprehensive health plans for you and your family
Supplemental mental health benefits
Monthly wellness reimbursement
Employee Discount Program!
Pay Range
$21.00-$23.00 per hour
Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.
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