Global AV Events and Production Engineer

Posting Open Date: 10/15

Anticipated Posting Close Date*: 11/15

Global AV Events and Production Engineer

Fastly is a leading technology company dedicated to providing a better, faster internet experience. We're seeking an AV (Audio-Visual) Events and Production Engineer to elevate our company event experiences — someone who can both keep day-to-day AV reliable and build a long-term program for Fastly's global AV footprint as we scale.

This role supports the operation of the company's voice, wire, and computer data services. Maintains documentation on network configuration, mapping, processes, and service. Conducts research on network products, services, protocols, and standards. Troubleshoots problems, configures and tests networks. May install and repair new and upgraded voice/wire systems, data terminals, and networks.

What You'll Do:

• Provide on-site AV support and live streaming for company events — All Hands, Sales Kickoff, Company Kickoff, QBRs, Exec Summit, and more
• Work on the design, installation, and configuration of AV systems across our global office footprint, partnering with Workplace on new builds, upgrades, and decommissions
• Collaborate with external AV vendors for customer-facing events, and provide support to our Communications and Events team
• Develop and maintain AV standards, documentation, and training so the broader support team can troubleshoot and maintain systems confidently
• Maintain conference room AV systems and our global equipment inventory through regular upkeep
• Conducts research and evaluate new AV products via pilots to recommend future enhancements
• Participate in general service desk triage: monitor the support queue, assess incoming requests, categorize and prioritize them, resolve what you can, and route or escalate the rest to the right team with clear context

What We're Looking For:

• 5+ years of experience in the AV space, including designing and deploying integrated AV systems across global corporate offices
• Experience in a service desk, IT support, or help desk environment, including triaging, prioritizing, and escalating requests against SLAs
• A track record of building trust with both internal stakeholders and external vendors
• Experience scoping large efforts, prioritizing competing demands, and negotiating timelines
• Excellent written and verbal communication skills, with the ability to work independently across multiple priorities
• Familiarity with ticketing systems (Jira a plus) and VC platforms (Zoom, Teams)

• Holding a certification in A/V technology
• Using data-driven metrics to guide AV technology investment and measure program performance
• Translating stakeholder requirements into an actionable roadmap and driving improvements at both the local office and global program level
• Running technology pilots and evaluations that directly informed adoption decisions
• Consulting directly with event organizers on technical requirements and keeping them informed before and during live events

Work Hours

• This position will require you to be available during core business hours.

Work Location(s) & Travel Requirements

This position has one opening and can be hired in the following preferred office locations:

• San Francisco, CA
• Denver, CO

SF / LA Fair Chance Ordinance Statement

Salary

The estimated salary range for this position is $111,000 to $147,996.

Benefits

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days.