Growth (Russian speaking)

The opportunity

Column's Growth team is focused on managing our highly strategic customer relationships. As a member of the Growth team, you’ll be responsible for building and overseeing all aspects of our customer management while acting as a trusted partner, advisor and advocate for a wide variety of customers. You will also be in charge of designing and implementing the strategy, processes, and content needed to help us scale this key function.

This role has a unique international focus, helping build one of Column's most strategic expansion initiatives from the ground up. At least have of your work will be dedicated to building and managing partnerships with banks across the CIS and Eastern Europe. The rest of your time will go to working with Column's core fintech partners.

Column's Growth team is not your typical Customer Success or Account Management team in that Column is a critical, often existential, partner for our customers, our customer relationships are deeply collaborative and complex, and each customer contributes meaningfully to our revenue. We're therefore looking for team members who are analytical, demonstrate great critical thinking, and have experience managing very strategic relationships.

This role is highly cross-functional and collaborative, partnering closely with Column’s Executive, Solutions Engineering, Sales, Compliance, and Correspondent Banking teams to ensure customers are onboarded smoothly, that we can anticipate and address both issues and opportunities for growth, and that these relationships are healthy and mutually beneficial. You’ll also represent the voice of the customer to help inform Column's strategy, including the product roadmap, go-to-market motions and more.

Success in this role also means having a desire to become an expert on the Financial Technology space and on how companies partner with Column (our customers include many key industry players such as Brex and Carta).

This role reports to the Head of Growth and is an in-person role, where you’ll be expected to work out of our San Francisco Presidio-based office 3+ days a week.

What you’ll do

• Help establish our customer-facing strategy, processes, playbooks, systems and best practices. Identify patterns and build repeatability at every step

• Manage all aspects of a customer’s relationship with Column, from onboarding and implementation to ongoing management and expansion of the account

• Onboard and manage our emerging markets bank partners: Serve as the day-to-day lead for banks across the CIS and Eastern Europe. Guide them through onboarding and own the ongoing relationship once they’re live.

• Build and nurture relationships across various functions within a customer's organization, identifying and creating advocates wherever you go, and helping find new use cases for partnering with Column

• Proactively identify challenges and opportunities for growth, and collaborate with internal and external stakeholders to find solutions in order to move the relationship forward

• Share key findings and recommendations on market feedback and trends to inform Column’s growth strategy and product roadmap

• Perform day-to-day activities consistent with safe and sound business practices and regulatory requirements

• This role includes periodic travel to the CIS region and Eastern Europe to meet with our bank partners in person.

What you’ll need to be successful

• 5+ years of relevant work experience -- strong preference for a mix of Consulting, Private Equity, Investment Banking, VC or an equivalent role plus operating experience in an early stage company and/or selling a new line of business

• Professional fluency in Russian

• A desire to become very knowledgeable on the financial technology and payments space. Prior experience in financial services can be helpful but certainly not required.

• A growth and critical thinking mindset: You’re comfortable navigating ambiguous environments and are energized by the prospect of helping build processes with little guidance

• Excellent project management: You’re organized, can manage all aspects of partnering with customers, and effectively work with other internal teams.

• Ability to turn naysayers into champions: You’re a persuasive communicator and understand the importance of being helpful, responsive, and solutions-oriented.

• Curiosity: You know what questions to ask to uncover and understand customer needs and proactively learn more about the industry, competitive landscape, and product offerings to better support your customers

• Insatiable hunger for improvement: you’re a naturally curious person, enjoy digging into the data, and regularly solicit feedback

What you’ll get from us

• 🏥 Comprehensive health, dental, and vision plans, including options that are 100% covered by Column for you and 100% covered for your dependents!

• 📈 401k plan, including self-directed brokerage options

The annual base salary range for this position is $140,000 - $250,000 + equity.