Head of Internal Communications

About the Role

We’re looking for a Head of Internal Communications to shape how Phantom communicates, aligns, and rallies our people around where we’re going, how we’re going to win, and why their work matters.

Working directly with our three co-founders and executive team, you’ll serve as a strategic advisor on company-critical communications, translating complex strategies and decisions into compelling narratives that build clarity and conviction.

Beyond executive messaging, you’ll build the systems that bring those messages to life across the organization, equipping managers to engage their teams, strengthening two-way communication, and ensuring our most important messages truly resonate.

This is a highly strategic, hands-on opportunity for an exceptional storyteller with strong business instincts, the confidence to challenge senior leaders, and the drive to build a high-impact function from the ground up.

What You’ll Do

Shape Our Internal Communications Strategy

• Define and lead Phantom’s internal communications strategy, ensuring employees understand our business priorities, competitive differentiation, and long-term vision.

• Serve as a trusted strategic advisor to our co-founders and executive team, shaping how we communicate company-critical decisions, navigate challenging moments, and build organizational alignment.

• Translate complex business strategies, market dynamics, and leadership decisions into clear, compelling narratives that employees can understand and rally behind.

• Challenge and coach senior leaders to communicate with greater clarity, conviction, and impact while preserving their authentic voices.

• Anticipate communication needs, identify gaps in organizational understanding, and proactively develop strategies to address them.

• Establish the operating rhythms and systems that make internal communications effective, consistent, and scalable.

Build a Manager Communications Engine

• Design and implement a scalable approach to reinforcing company priorities and important messages through managers and leaders.

• Equip managers with practical resources, including talking points, FAQs, discussion guides, and leadership briefings, to confidently communicate business decisions and engage their teams.

• Establish forums where managers can ask questions, deepen their understanding of company strategy, and prepare for meaningful conversations with their teams.

• Partner with People & Culture to strengthen leadership communication capabilities and establish clear expectations for how managers communicate through change.

• Create mechanisms for two-way dialogue, ensuring managers can surface employee questions, address concerns, and reinforce understanding across their teams.

Drive Company-Wide Communications and Engagement

• Own the strategy and execution of All Hands, major company announcements, strategic updates, and other employee-facing communications.

• Develop engaging, accessible content that connects company performance, strategic priorities, and progress to employees’ day-to-day work.

• Identify opportunities to celebrate wins, recognize contributions, and reinforce the behaviors and values that make Phantom successful.

• Establish feedback loops to understand employee sentiment, identify where messages aren’t resonating, and surface emerging concerns to leadership.

• Measure communication effectiveness through employee understanding, manager readiness, and organizational alignment, using insights to continuously improve our approach.

• Evolve communication channels and formats to ensure information reaches employees effectively and encourages meaningful engagement.

What We’re Looking For

• 10+ years of experience in internal or executive communications, ideally within high-growth technology companies.

• Proven experience building and leading internal communications strategies, systems, and programs that drive company-wide alignment.

• Exceptional writing, storytelling, and communication skills, with the ability to make complex business topics clear, compelling, and memorable.

• Strong business acumen and the ability to quickly understand company strategy, competitive dynamics, and organizational priorities.

• Experience advising founders and senior executives, with the confidence, credibility, and judgment to challenge thinking and influence decisions.

• Strong organizational instincts and experience equipping managers to communicate effectively, navigate change, and reinforce company priorities.

• A proactive, hands-on approach with the ability to anticipate needs, navigate ambiguity, and move quickly from strategy to execution.

What Success Looks Like

First 30 Days — Build Momentum

• Establish strong working relationships with our co-founders and executive team, quickly developing an understanding of our strategy, priorities, and communication gaps.

• Launch a manager communications playbook that equips leaders to reinforce company priorities, address employee questions, and drive meaningful team conversations.

• Immediately improve the clarity and impact of our most important executive and company-wide communications.

• Establish initial feedback loops to identify where messages aren't resonating and where employees need greater clarity.

First 60 Days — Drive Alignment

• Establish a consistent communications rhythm connecting executive messaging, manager conversations, and employee feedback.

• Demonstrate measurable improvements in employee understanding of our strategy, competitive differentiation, and company priorities.

• Strengthen managers' confidence and effectiveness in communicating important business decisions and navigating difficult conversations.

• Become a trusted communications advisor to our founders, proactively shaping critical messages and identifying opportunities to strengthen organizational alignment.

First 90 Days — Scale What's Working

• Establish a repeatable, scalable internal communications operating model that is embedded in how Phantom operates.

• Demonstrate meaningful improvements in organizational clarity, alignment, and the effectiveness of leadership communications.

• Build a proactive communications function that anticipates business needs, identifies emerging concerns, and helps leadership address them before they become larger challenges.

• Build for global impact: Create products used by tens of millions of people, making innovative financial markets more accessible to users around the world.

Benefits (only available to full-time employees)

• Competitive salary and equity

• Comprehensive insurance (medical/dental/vision): base plan 100% covered

• 401(k) retirement plan

• Wellness stipend

• Weekly meal stipend

• Learning & Development stipend

• Remote / WFH set-up stipend