Head of Order to Cash

About the Role

We are looking for an experienced Order to Cash Lead to own and scale our end-to-end billing operations across both enterprise subscription and consumption-based (usage) billing models. This role is critical in ensuring accurate, timely, and compliant billing while driving operational excellence across the entire Order-to-Cash (O2C) lifecycle.

The ideal candidate is a hands-on billing operations leader with deep expertise in enterprise SaaS billing, usage-based billing, and financial operations. You will partner closely with Revenue Operations, Revenue Accounting, Sales Operations, Deal Desk, Product, Engineering, Customer Success, and Finance to build scalable processes that support rapid business growth.

This role also requires experience supporting external financial audits, implementing strong internal controls, and working in SOX-compliant environments.

What You'll Do

Lead Order to Cash with focus on Billing Operations

• Own end-to-end billing operations for enterprise subscription, consumption-based, and hybrid pricing models.

• Ensure timely, accurate, and complete invoice generation across all customer segments.

• Manage billing schedules, contract amendments, renewals, credits, cancellations, and billing adjustments.

• Develop scalable billing processes, controls, and standard operating procedures.

• Drive continuous process improvements to increase billing accuracy, efficiency, and customer satisfaction.

Own the Order-to-Cash (O2C) Process

• Serve as the operational owner for the complete Order-to-Cash lifecycle, including:

  • Order management

  • Contract review

  • Billing

  • Collections support

  • Cash application coordination

• Partner with Sales Operations and Deal Desk to ensure customer contracts are operationally executable.

• Identify opportunities for automation and process optimization across the Quote-to-Cash ecosystem , by working closely with data science and data engineering teams

Manage Consumption Billing

• Oversee complex usage-based billing processes, including metering validation, usage reconciliation, rating, pricing, and invoice generation.

• Partner with Product and Engineering teams to ensure accurate usage capture and billing data integrity.

• Investigate and resolve billing exceptions and customer invoice discrepancies.

Partner with Revenue Operations

• Collaborate with Revenue Operations to operationalize new pricing models, product launches, and commercial offerings.

• Support Quote-to-Cash process improvements and system integrations across CRM, CPQ, billing platforms, and ERP systems.

• Maintain pricing catalogs and billing configurations to support evolving business needs.

Partner with Revenue Accounting

• Work closely with Revenue Accounting to support ASC 606 compliance and accurate revenue recognition.

• Ensure billing transactions align with contract terms and accounting policies.

• Support monthly, quarterly, and annual close activities through reconciliations and billing analysis.

Audit & Compliance

• Prepare documentation supporting SOX controls and internal compliance requirements.

• Serve as the primary Billing Operations contact during external financial audits.

• Leverage prior experience supporting Big Four audits to strengthen operational controls and ensure audit readiness.

• Maintain complete audit trails for billing transactions and process documentation.

Systems & Process Improvement

• Own continuous improvement of billing systems and integrations.

• Partner with Finance Systems and Engineering teams on automation initiatives and system enhancements.

• Develop operational dashboards and KPIs to monitor billing performance and process health.

Cross-functional Leadership

• Build strong partnerships with Revenue Operations, Revenue Accounting, Finance, Sales Operations, Deal Desk, Customer Success, Product, and Engineering.

• Lead cross-functional initiatives supporting new pricing strategies, product launches, and operational scaling.

• Document and maintain best practices and standard operating procedures for Billing Operations.

What We're Looking For

Required Qualifications

• Bachelor's degree in Accounting, Finance, Business, or a related field.

• 8+ years of experience in Billing Operations, Revenue Operations, Finance Operations, or Order-to-Cash functions.

• Deep expertise managing both enterprise subscription billing and consumption/usage-based billing models.

• Strong knowledge of the complete Order-to-Cash lifecycle.

• Experience supporting ASC 606 revenue recognition and partnering with Revenue Accounting.

• Experience supporting Big Four external audits and operating within SOX-controlled environments.

• Strong understanding of billing controls, reconciliations, and financial operations.

• Experience with billing and financial systems such as Salesforce, CPQ, NetSuite, Orb and Netsuite.

• Advanced Excel and analytical skills with the ability to identify trends, reconcile data, and improve operational performance.

• Excellent communication, project management, and cross-functional collaboration skills.

Preferred Qualifications

• CPA or equivalent accounting background.

• Experience in high-growth SaaS, cloud infrastructure, or AI companies.

• Experience implementing or scaling billing platforms and ERP systems.

• Familiarity with API-based metering and usage billing architectures.

• Experience with SQL, Looker, Tableau, or Power BI.

Success in This Role

You will be successful if you can:

• Deliver greater than 99.9% billing accuracy.

• Ensure timely monthly invoice generation and operational excellence.

• Reduce billing exceptions through automation and process improvements.

• Support efficient financial close activities.

• Successfully support internal and external audits.

• Build scalable Order-to-Cash processes that enable company growth.

• Foster strong partnerships across Finance, Revenue Operations, Revenue Accounting, Sales, and Engineering.

Why Fireworks?

• Solve Hard Problems: Tackle challenges at the forefront of AI infrastructure, from low-latency inference to scalable model serving.