Joblaze summary

The Helpdesk Specialist at Northwood Space plays a crucial role in ensuring the smooth operation of the company's IT infrastructure by providing technical support and troubleshooting for a variety of devices and systems. This position requires proficiency in managing cross-platform environments and familiarity with Mobile Device Management tools, alongside strong interpersonal skills to assist colleagues effectively. Ideal candidates will have at least three years of experience in IT support and a background that includes user management and security protocols. Northwood's focus on advanced communications technology positions this role at the heart of innovative space infrastructure solution

Joblaze insights

Listed about 3 months ago — first seen on Joblaze July 27, 2026. Last confirmed on Northwood Space's careers page November 2, 2026.
Python appears in 18% of 3326 comparable mid other roles in United States; Microsoft Office 365 appears in 0.1% of 3326 comparable mid other roles in United States.

Quick facts

How much experience is required?: At least 3 years of relevant experience for this Helpdesk Specialist role.
What's the tech stack?: Joblaze extracted these technologies from the posting: Android, FleetDM, Intune, Jamf, Microsoft Office 365, Mobile Device Management.
What seniority level is this role?: Northwood Space targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Helpdesk Specialist role at Northwood Space.

From the original posting

Role:

We are looking for an IT Support Specialist to serve as the primary point of contact for our internal team’s technology needs. In this role, you will ensure our hardware, software, and systems run seamlessly, providing high-touch technical support that enables our employees to work efficiently. You will handle everything from day-to-day troubleshooting to maintaining the security and integrity of our IT infrastructure.

Responsibilities:

Work on service requests from internal stakeholders; diagnose and resolve hardware, software, and network incidents across a diverse fleet of devices.

Track and maintain a comprehensive IT asset inventory, managing the full lifecycle of hardware from procurement and provisioning to decommissioning.

Manage the technical setup for new hires, ensuring all accounts and hardware are ready on day one, and securely offboard departing employees.

Implement and support system standards and security policies (e.g., encryption, MFA, and access control) under the direction of IT leadership.

Basic Qualifications:

3+ years of professional experience in an IT support or help desk environment.

Proficiency in managing and troubleshooting a cross-platform environment including Windows 11, macOS, Android, and iOS.

Hands-on experience with Mobile Device Management (MDM) tools like JAMF, Intune, or FleetDM

Strong interpersonal skills with a "user-first" mentality; ability to remain calm and professional while troubleshooting high-pressure issues for colleagues.

Experience managing users and security groups within Okta (or similar identity providers).

Ability to lift, carry, and move IT equipment (such as servers, UPS units, and monitors) weighing up to 35 pounds.

Preferred Qualifications

In-depth experience supporting Microsoft Office 365.

Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting).

Familiarity with scripting (PowerShell, Bash, or Python) to automate routine IT tasks.

CompTIA A+, Network+, Okta Certified Professional, or Microsoft Modern Desktop Administrator Associate (MD-102) certifications.
Experience with Identity and Access Management (IAM) platforms (Okta a plus)

Standard company text repeated across Northwood Space's postings is omitted here.

Helpdesk Specialist

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