ICT Outsourcing Manager (f/m/x)

Your Mission

As our ICT Outsourcing Manager, you strengthen how lemon.markets manages and governs external technology services, outsourcing arrangements, and third-party risk in a regulated environment. Sitting at the intersection of Technology, Compliance, Operations, and partner governance, this role helps ensure that our provider landscape is transparent, well-documented, risk-based, and operationally under control. Over the next 6–12 months, your main focus will be to improve our third-party management process adding automation and AI supported assessments across external providers, tied agents, and intra-group outsourcing relationships. You will help turn recurring governance work into reliable operating routines, from assessments and reporting to escalations and evidence gathering. This is a hands-on role with real impact, especially for someone who enjoys creating structure, driving follow-up, and continuously improving operational processes.

In this role you will:

• Act as the first line competence centre for ICT outsourcing and third-party governance topics, working across Technology, Compliance, Operations, business owners, and external partners to ensure risks and responsibilities are transparent and well managed.

• Own the operational execution of our ICT third-party and outsourcing governance framework across external providers, tied agents, and intra-group outsourcing arrangements, so that key relationships are assessed, documented, and monitored in line with regulatory expectations.

• Drive risk assessments, due diligence processes, and recurring reviews for new and existing third parties, coordinating relevant stakeholders and turning findings into clear actions, decisions, and follow-ups.

• Maintain and improve the outsourcing register, governance documentation, and supporting evidence base, creating the level of clarity and traceability needed for internal stakeholders, auditors, regulators, and partners.

• Prepare, structure, and run governance and review routines, including reporting, meeting preparation, escalation tracking, and action follow-up, to make third-party oversight more consistent, measurable, and decision-useful.

• Identify and advance process improvements, standardisation opportunities, and selective AI-supported automation in recurring third-party management workflows, helping the function become more scalable and effective over time.

You’ll be successful in this role if you:

• Bring hands-on experience in ICT outsourcing, third-party management, vendor risk, IT governance, compliance-related operations, or a similar function in a regulated environment.

• Have a solid understanding of how external providers and outsourcing relationships are governed, documented, and monitored from a risk and compliance perspective.

• Are comfortable working with risk assessments, service levels, control evidence, recurring reporting, and cross-functional governance routines.

• Have enough technical affinity to understand IT services, security-related topics, incidents, and operational dependencies without needing to be a security engineer.

• Work in a highly structured and reliable way, with strong follow-up discipline, good judgment, and the ability to keep multiple stakeholders aligned.

• Communicate confidently in German and English, and enjoy making complex governance topics clear, practical, and actionable.

How we take care of you:

• 🚀 Compensation package: We offer you a competitive salary, based on your experience and the value-add you bring to lemon.markets.

• 🏢 Hybrid work setup: You can work from anywhere in Germany within a hybrid model. At the same time, in-person collaboration is a key part of our culture. That being said, individual contributor lemoneers work 4 days or more / leadership lemoneers work 7 days or more per month on-site in our Berlin office, spending quality time together with the team at events, onsites/offsites or over team dinners.