Is the Implementation Manager role remote?

It's hybrid — Shopmonkey expects some on-site time in Morgan Hill, California, United States.

What's the salary range?

Shopmonkey lists $60,000–$70,000 for this role.

How much experience is required?

At least 2 years of relevant experience for this Implementation Manager role.

Where is the role based?

Shopmonkey is hiring for this position in Morgan Hill, California, United States.

What seniority level is this role?

Shopmonkey targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this Implementation Manager role at Shopmonkey.

Implementation Manager at Shopmonkey

Joblaze summary

The Implementation Manager at Shopmonkey serves as the primary liaison for customers during their onboarding process, ensuring they receive tailored support and training to effectively utilize the company's software. This role requires strong project management skills and familiarity with SaaS tools, alongside a background in the automotive industry being advantageous. Ideal candidates are self-motivated problem solvers who thrive in a collaborative startup environment. The position is part of a team dedicated to transforming the automotive service landscape through exceptional customer care.

Joblaze insights

Listed yesterday — first seen on Joblaze September 23, 2026. Last confirmed on Shopmonkey's careers page September 23, 2026.
Salary band is below the typical range for Management roles (median ~$174,496).
Starts at or below all 151 comparable mid management roles in United States we track (median $120,000 across 82 companies).

Quick facts

Is the Implementation Manager role remote?: It's hybrid — Shopmonkey expects some on-site time in Morgan Hill, California, United States.
What's the salary range?: Shopmonkey lists $60,000–$70,000 for this role.
How much experience is required?: At least 2 years of relevant experience for this Implementation Manager role.
Where is the role based?: Shopmonkey is hiring for this position in Morgan Hill, California, United States.
What seniority level is this role?: Shopmonkey targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Implementation Manager role at Shopmonkey.

From the original posting

Our Best-in-Class Implementation Team is leading the way and revolutionizing the automotive industry with 5 star customer service. With a thorough understanding of Shopmonkey products, and a focus on creative problem solving, every Shopmonkey customer receives exceptional care and attention from our team. Please note for candidates in the San Jose area, this would be a hybrid role with 2-3/days per week on-site at our Morgan Hill office for team collaboration.

You Will Have The Opportunity To:

Serve as the main point of contact during a customer’s implementation process
Deliver top tier customer service and support across all product areas
Assist in training customers to ensure the successful beginning of a new customer journey
Coordinate deliverables with various internal departments
Communicate thoughtful, customized solutions that help customers move forward and grow their business
Learn all about the Shopmonkey product suite and automotive industry

We Are Looking For People Who:

Have at least 2+ years of relevant experience preferred or automotive industry knowledge and experience
Have a clear, professional, friendly and informative communication style
Enjoy creative problem solving and taking on new challenges
Have exceptional project management skills with a proven ability to multi-task
Are self-directed learners and highly motivated to succeed
Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity
Adapt quickly to changing priorities and evolving customer needs
Have a related education background (Bachelor’s degree a plus)
Are familiar with a SaaS business models and tools

Nice to have:

A true appreciation for cars and/or are familiar with the automotive industry!
Are bilingual in Spanish/English

In the United States the range is typically a salary of $60,000 to $70,000 + bonus + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included.

Why Shopmonkey?

Standard company text repeated across Shopmonkey's postings is omitted here.

Implementation Manager

Why Shopmonkey?

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