Integrations and API Support Advisor

VTS's Lease integrations connect our platform to the property management and accounting systems - Yardi, MRI, JDE, and others - that our customers run their portfolios on. When those integrations are healthy, data flows automatically and customers trust what they see in VTS.

The Integrations and API Support Advisor owns the health of these integrations end-to-end - proactively monitoring for failures before customers notice them, and resolving the inbound requests that come in when something breaks or needs to change. Success in this role is simple to state and hard to deliver: every integration stays active, and customers can always rely on the integrity of the data VTS is showing them.

** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office 4 days a week. **


What you can expect as an Integrations and API Support Advisor:

At VTS, you'll join the Integrations Support team as a critical layer between our customers' source systems and the VTS platform. You'll:

• Own Integration Health: Monitor active Yardi, MRI, SAP, and custom API integrations for failures, stalled syncs, and missed feeds. Proactively identify and resolve issues - such as failed nightly imports, integrations stuck in "processing," or ETL files not arriving via SFTP - before they escalate into customer-reported problems.
• Resolve Data Integrity Issues: Investigate and fix discrepancies between VTS and source systems, including mismatched square footage, missing or duplicated leases, orphaned records, incorrect rent or lease terms, and unit/space mapping errors. Trace root causes across the integration pipeline rather than just patching symptoms.
• Manage the Customer Support Queue: Respond to and resolve inbound tickets covering the full integration lifecycle - API credential and access requests, asset archiving and disposition processing, source ID/BU remapping, stacking and site plan corrections, and MRI/Yardi version upgrades and migrations.
• Partner Across Teams: Work closely with Engineering to escalate systemic integration bugs, with Account Management to keep customers informed during longer-running technical issues, and with customers' IT/PM teams directly to resolve credential, connectivity, and data-mapping issues.
• Build for Scale: Identify recurring or templated request types (e.g., monthly orphaned-lease cleanup, batch asset archiving) and work with the team to streamline or automate them, reducing manual ticket volume over time.
  
  

What makes you a great fit?

This role demands someone equally comfortable reading a support ticket and reading an API log.

• Technically Curious: You're comfortable working with APIs, credentials, SQL, and structured data (SFTP/ETL feeds, JSON/XML payloads, source ID mappings) and you're not afraid to dig into logs or ask an engineer a sharp question.
• AI-First Instinct: You reach for AI tools by default to triage tickets, draft root-cause writeups, or prototype fixes for recurring request types - not as a novelty, but because it's how you naturally work. Bonus if you can point to something you've already built (a script, an n8n flow, a Claude-based tool) that closed a gap without being asked.
• Pattern Recognition Under Volume: You move quickly through a high-volume ticket queue without treating every ticket as a one-off - you're the one who notices three "unrelated" tickets are actually the same upstream failure.
• Familiarity with Commercial Real Estate Systems: Prior exposure to Yardi, MRI, or similar property management/accounting platforms, and familiarity with CRE leasing concepts (leases, dispositions, stacking plans, rent rolls).
• Clear Communicator: You can explain a technical integration issue to a non-technical property manager, and just as easily loop in an engineer with the specifics they need.
• 3+ years of experience in technical support, integrations, or a related SaaS support role.

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