Joblaze summary

The IT Associate at Braze plays a crucial role in providing technical support to employees, handling requests related to hardware, software, and network connectivity. This position requires proficiency in managing Apple devices and familiarity with tools like Okta and Google Workspace, alongside strong troubleshooting skills. Ideal candidates will have 3-5 years of experience in technical support and a self-starter attitude, making it suitable for those who thrive in dynamic environments. The role emphasizes teamwork and a commitment to high standards within a rapidly growing company.

Joblaze insights

Listed about a month ago — first seen on Joblaze September 3, 2026. Last confirmed on Braze's careers page October 27, 2026.
Google Workspace appears in 1.7% of 466 comparable junior other roles in United States; iOS appears in 0.2% of 466 comparable junior other roles in United States.

Quick facts

Is the IT Associate role remote?: No — this is an on-site role in Sydney.
How much experience is required?: 3–5 years of relevant experience for this IT Associate role.
Where is the role based?: Braze is hiring for this position in Sydney.
What's the tech stack?: Joblaze extracted these technologies from the posting: Google MDM, Google Meet, Google Workspace, Jamf, Okta, Zoom.
What seniority level is this role?: Braze targets junior candidates for this position.
Is this full-time or contract?: Full-time for this IT Associate role at Braze.

From the original posting

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

Braze, Inc. is seeking an Information Technology Associate to join our team to provide technical assistance to our employees. This role will involve fulfilling requests at our service desk. Common support requests include provisioning/de-provisioning of accounts and hardware. Support macOS and iOS hardware and printer configuration/troubleshooting. We also expect this position to be able to support basic network connectivity at our office. Conduct audits of conference room equipment. Ordering and maintaining an inventory of IT assets. This role requires commuting to the office.

Responsibilities

Provide IT technical support to employees in-person and remotely
Troubleshoot hardware and software issues, supporting our Mac endpoint deployment
Provide In-office AV support managing conference room equipment and supporting live events
This position will require being in the office up to 5 days per week (with occasional travel to other office locations)
While you are working a standard work shift, you will be supporting other remote offices in different time zones during your shift.
Support account provisioning and de-provisioning via Okta and Google Workspace
Supporting new employee onboarding sessions
Write knowledge base how-to articles to support and educate employees
Manage our deployed computers, and mobile devices via JAMF and Google MDM
Manage the procurement of IT hardware and software
Basic troubleshooting of wired and wireless networks

Who You Are

A self-starter ability to multitask, prioritize issues based on severity and work independently
Maintains high attention to detail and follows a task to completion
Approach users' issues with empathy
Ability to communicate clearly with users directly via email, chat, and video conferencing
Demonstrate excellent writing skills
Ability to troubleshoot and administer Apple computers and mobile devices
Basic understanding of wired and wireless networks
Experience with Google Meet and Zoom device configuration and troubleshooting
3-5 years of providing technical support

WHAT WE OFFER

Standard company text repeated across Braze's postings is omitted here.

IT Associate

Responsibilities

Who You Are

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