IT Engineer
Join HappyRobot as a junior IT Engineer to lead internal technical operations in a high-growth AI startup.
Posted by employer 2 days ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 day ago
Skills & Technologies
What you'll build
- Resolve hardware and software incidents via ticketing system
- Ensure new hire equipment is configured and access ready
- Manage user lifecycles and permission changes
- Enroll and oversee fleet of laptops using MDM solutions
- Maintain local connectivity and video conferencing systems
Must have
- 0–2 years in IT support, helpdesk, or junior systems administration
- Hands-on experience with at least one IDP
- Hands-on experience with one MDM
- Solid troubleshooting skills for macOS and Windows
- Professional English (B2+) and fluent/native Spanish
Requirements
- Experience
- 0–2 years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In this role, the IT Engineer at HappyRobot is responsible for managing internal technical operations, providing support for hardware and software issues, and overseeing onboarding processes for new hires. Key skills include experience with identity and access management tools, mobile device management, and troubleshooting across macOS and Windows platforms. This position is ideal for candidates with 0-2 years of IT support experience who thrive in a fast-paced startup environment. HappyRobot's focus on AI infrastructure and its backing from prominent investors highlight its ambitious growth trajectory.
Joblaze insights
- Listed yesterday — first seen on Joblaze September 25, 2026. Last confirmed on HappyRobot's careers page September 25, 2026.
Quick facts
- Is the IT Engineer role remote?
- No — this is an on-site role in Mexico.
- How much experience is required?
- 0–2 years of relevant experience for this IT Engineer role.
- Where is the role based?
- HappyRobot is hiring for this position in Mexico.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Google Meet, Google Workspace, Jamf, Kandji, Slack, Windows.
- What seniority level is this role?
- HappyRobot targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this IT Engineer role at HappyRobot.
From the original posting
About HappyRobot
HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate - they make decisions, take action, and run operations autonomously across voice, email, and enterprise systems. Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised, we power critical operations for global enterprises worldwide.
Our platform is battle-tested in the most demanding environments - where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto.
About the Role
We are looking for an IT Engineer based in Mexico to lead our internal technical operations and ensure our team functions without friction. You will be the first point of contact for all things tech—from onboarding new hires to managing access and maintaining our office infrastructure.
What You’ll Do
Technical Support (Tier 1): Resolve hardware (macOS/Windows) and software incidents via our ticketing system.
Onboarding & Offboarding: Ensure every new hire in the region has their equipment configured and access ready from the very first minute of Day 1.
Identity & Access Management (IAM): Manage user lifecycles and permission changes across our corporate tools (Google Workspace, Slack, etc.).
Device Management (MDM): Enroll and oversee our fleet of laptops using MDM solutions (Kandji, Jamf, or similar) to ensure 100% compliance with security policies.
Office Infrastructure: Maintain local connectivity (WiFi/Networking), video conferencing systems (Zoom/Google Meet), and hardware inventory at our Spain office.
Must-Haves
Experience: 0–2 years in IT support, helpdesk, or junior systems administration.
Tooling: Hands-on experience with at least one IDP (Okta, Google Auth), one MDM, and one ticketing tool.
OS Fundamentals: Solid troubleshooting skills for both macOS and Windows.
Languages: Professional English (B2+) and fluent/native Spanish.
Culture: Comfortable in a high-growth startup environment; proactive attitude with a focus on autonomous problem-solving.
Why join us?
Opportunity to work at a high-growth AI startup, backed by top investors.
Rapidly growing and backed by top investors including a16z, Y Combinator, and Base10.
Ownership & Autonomy - Take full ownership of projects and ship fast.
Top-Tier Compensation - Competitive salary + equity in a high-growth startup.
Work With the Best - Join a world-class team of engineers and builders
Our Operating Principles
Craftsmanship
For more information, visit https://www.happyrobot.ai/privacy-policy
Standard company text repeated across HappyRobot's postings is omitted here.