IT Operations Manager
Manage IT operations across business and clinical teams, ensuring consistent service and overseeing vendor relationships.
Posted by employer 1 week ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Skills & Technologies
Requirements
- Experience
- 5–8 years
Not disclosed in this posting: work arrangement, visa sponsorship.
Benefits
Joblaze summary
The IT Operations Manager at Frontera Health oversees daily IT operations, managing relationships with an outsourced managed service provider and junior staff rather than handling technical tasks directly. This role requires strong project management and communication skills, as the manager coordinates across various teams and ensures consistent IT standards across multiple locations. Ideal candidates will have 5-8 years of experience in IT operations, particularly in a regulated environment, and a background in managing vendor relationships and IT projects.
Joblaze insights
- Listed 7 days ago on Joblaze — tracked directly from Frontera Health's career page.
- Frontera Health has 9 other open roles including IT Operations Manager (Contract), Staff Product Manager, Head of Information Security/Compliance.
- 271 active Google Workspace roles on Joblaze right now.
- 242 active CRM roles on Joblaze right now.
- 2 active CentralReach roles on Joblaze right now.
- Salary band is below the typical range for Management roles (median ~$175,000).
- Pays more than 50% of the 117 salaried CRM roles we track (median $116,000).
Quick facts
- What's the salary range?
- Frontera Health lists $120,000–$155,000 for this role.
- How much experience is required?
- 5–8 years of relevant experience for this IT Operations Manager role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: CRM, CentralReach, Google Workspace.
- What seniority level is this role?
- Frontera Health targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this IT Operations Manager role at Frontera Health.
From the original posting
Frontera is reimagining how children with autism and other behavioral health needs get the care they deserve. We bring together world-class clinicians, technologists, and autism specialists to build cutting-edge AI tools that help care teams work smarter and spend more time with the children and families who need them most.
Our platform is HIPAA-compliant and designed for the real-world needs of behavioral health teams - from psychologists to ABA therapists. By combining evidence-based care with powerful technology, we’re expanding access to high-quality services for families everywhere.
Our Mission
Frontera exists to close the care gap: every child, no matter where they live, should be able to access effective behavioral healthcare.
Role Overview
Frontera is hiring an IT Operations Manager to run day-to-day IT operations across our business and clinical teams. This is a management role, not a hands-on technical seat: you'll own an outsourced MSP relationship and junior IT staff, not the tickets and infrastructure work itself.
We need someone who can be the coordinating layer across vendors, staff, and stakeholders - communication and project management matter here as much as technical depth.
What You'll Own
- Manage an outsourced MSP relationship and junior IT staff, overseeing their work rather than personally fielding tickets day to day
- Support IT operations across multiple company sites, keeping standards and service consistent wherever the business operates
- Oversee infrastructure basics (hardware, software, networks) at an operational level, holding vendors and staff accountable for reliability and uptime
- Manage core enterprise applications (Google Workspace, CRM, CentralReach, etc.) and keep them running smoothly day to day
- Ensure end-user support runs smoothly through your team or vendor, stepping in on escalations rather than being first line
- Oversee laptop and device provisioning for clinic and staff use
- Lead IT operational projects — rollouts, vendor transitions, site setups — on time and within budget
- Build working relationships across business and clinical teams, communicating clearly with technical and non-technical audiences alike
Qualifications
- 5-8 years of IT operations experience, including managing an outsourced MSP relationship or vendor + junior staff — not just personally working the ticket queue
- Experience operating IT across more than one company site or location, with a clear approach to keeping standards consistent across them
- Track record of leading IT projects (rollouts, vendor transitions, migrations) end to end, on time and on budget
- Comfortable managing outcomes through a vendor or team rather than doing the technical work yourself
Preferred
- Has supported IT at a company shipping both hardware and software
- Healthcare or another regulated-industry environment
- Startup or fast-growth company experience, where you had to build process without much existing infrastructure
We have determined a salary range for this position that takes into account several factors including experience, knowledge, education, skills, and abilities. Please note that the salary information is a general guideline and the exact salary will be determined based on the individual’s qualifications and experience, with consideration given to the factors listed above. All full-time employee benefits include a stake in shared success through stock options, health benefits, 401(k) plan, and 4 weeks of PTO per year.
Why Frontera?
- Opportunity to be at the forefront of innovation in pediatric healthcare.
- Work on challenging and impactful projects that leverage cutting-edge technologies.
- Collaborate with a talented and passionate team in a fast-paced and dynamic environment.
- Make a real difference in the lives of children and families in rural communities.
- Competitive salary and benefits package.
- Dog-friendly office.
- Catered lunch from local Denver restaurants five days a week, plus occasional breakfasts and dinners.
- Robust snack program and great coffee options (including cappuccino machine and cold brew cans).
- Regular team events and low-key socials.
- Up to $150/month commuter stipend, discounted nearby parking, and a discounted Colorado Athletic Club membership.
- Thoughtfully designed space for focus, collaboration, and connection.
- Competitive health benefits, stock options, 401(k), and generous PTO.
Join us in building the future of behavioral healthcare!