IT Operations Specialist I

Available Locations: London, UK

Role summary

As an IT Operations Specialist I, you will provide essential onsite IT support and help maintain daily workplace technology at our corporate office. Working in a heavy macOS and Google Workspace environment with additional support for Windows and Linux endpoints, you will deliver hands-on technical assistance, maintain office AV systems, and manage end-to-end hire-to-retire lifecycle processes. In this role, you will also leverage our internal AI technology tools to optimize support workflows and documentation. You will collaborate closely with broader IT teams, the IT Service Desk, HR, Places & Office, and Security teams to ensure a seamless technical experience for all employees.

Role responsibilities

• Act as the primary onsite technical support resource, managing employee walk-ups, support tickets, and hardware troubleshooting across macOS, Windows, and Linux endpoints.
• Work closely with broader IT engineering and operations teams to execute infrastructure updates, enforce system policies, and resolve escalated technical issues.
• Manage complete hire-to-retire IT operations, including hardware provisioning, account setup, leading IT orientation for new hires, offboarding asset recovery, and access revoking.
• Administer day-to-day user accounts, permissions, and group access within Google Workspace and connected corporate SaaS tools.
• Manage physical IT asset lifecycle operations, including inventory tracking, hardware check-in/check-out, stock audits, and secure device disposal.
• Utilize internal AI technology tools to summarize support incidents, speed up ticket resolution, and draft self-service Knowledge Base (KB) documentation for end users.
• Support office conference room technology (Google Meet Hardware and Zoom Rooms) and provide live technical setup for corporate town halls and department events.
• Participate in a scheduled on-call rotation (evenings and weekends) to address critical after-hours P1/P2 incidents, system outages, and urgent executive support needs.

This is an in-office/onsite position. This role may require flexibility to be on-call outside of standard working hours to address technical issues as needed.

Examples of desirable skills, knowledge and experience

• 1–2 years of hands-on IT support or help-desk experience in a corporate environment.
• Strong expertise troubleshooting macOS hardware, software, and enterprise OS configurations.
• Working knowledge of Windows OS and basic Linux desktop administration or CLI troubleshooting.
• Practical administrative experience with Google Workspace (User management, Shared Drives, Groups, Admin Console).
• Willingness and availability to work fully onsite 5 days a week and participate in a scheduled on-call rotation for after-hours support.
• Readiness to utilize internal AI tools and assistants to streamline ticketing, troubleshooting, and technical documentation.
• Strong written and verbal communication skills with a customer-first approach to technical support and leading new-hire orientations.
• Application requires a current resume/CV detailing relevant IT workplace support experience.

Bonus points

• Experience with macOS endpoint management using Mobile Device Management (MDM) platforms like Jamf Pro or Kandji.
• Experience using corporate ticketing platforms such as Jira Service Management or Zendesk.
• Relevant technical certifications such as Apple Certified Support Professional (ACSP), Google Workspace Administrator, CompTIA A+, or ITIL 4 Foundation.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave