Join Vercel as an IT Ops Engineer to support our NYC office and enhance employee IT experiences using AI tools.
Posted by employer 1 month ago
First seen on Joblaze 1 month ago
Last verified on the company career page 2 days ago
Skills & Technologies
What you'll build
- Troubleshoot and resolve hardware, software, and network problems
- Utilize IT ticketing systems to manage help-desk requests
- Support in-office AV and conference room technology
- Collaborate with IT team members on projects
- Develop and maintain clear documentation for IT systems
Must have
- 5+ years of experience in IT support or a related field
- Strong understanding of macOS environments
- Experience troubleshooting hardware, software, AV, and network issues
Nice to have
- Experience in a startup or tech environment
- Ability to explain complex technical issues in plain language
- Knowledge of cybersecurity best practices
Practical constraints
- In-person role based in New York City
AI in the day-to-day
Actively use AI tools to triage requests, draft documentation, write scripts, and find solutions faster.
Requirements
- Experience
- 5+ years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
The IT Operations Engineer at Vercel is responsible for providing daily technical support to ensure smooth operations in the New York City office, addressing hardware, software, and network issues. Proficiency in AI tools is essential, as the role involves automating tasks and enhancing problem-solving efficiency. This position is ideal for experienced IT professionals with a background in tech environments who thrive in fast-paced settings and enjoy collaborating across teams. The role also offers opportunities to contribute to larger IT initiatives, reflecting Vercel's commitment to innovation.
Joblaze insights
- Listed about a month ago — first seen on Joblaze September 10, 2026. Last confirmed on Vercel's careers page October 26, 2026.
- Salary band is below the typical range for comparable tech roles (median ~$130,000).
- Starts above 45% of 33 comparable mid other roles in United States that list AI we track (median $120,100 across 23 companies). See AI salary trends
- AI appears in 2.1% of 3194 comparable mid other roles in United States; security appears in 0.2% of 3194 comparable mid other roles in United States.
Quick facts
- Is the IT Operations Engineer role remote?
- It's hybrid — Vercel expects some on-site time in Hybrid - New York City.
- What's the salary range?
- Vercel lists $116,000–$174,000 for this role.
- How much experience is required?
- At least 5 years of relevant experience for this IT Operations Engineer role.
- Where is the role based?
- Vercel is hiring for this position in Hybrid - New York City.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI, AV, IT ticketing systems, Networking, macOS, security.
- What seniority level is this role?
- Vercel targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this IT Operations Engineer role at Vercel.
From the original posting
About Vercel:
About the role
We are looking for an IT Operations Engineer to build and run IT for our New York City office, giving employees fast, clear help with technical issues and automating the fixes for the ones that repeat. You will help us expand from a co-working space into a new New York City office, and you will get hands-on access to the AI tooling used across the company that most IT roles never see, with encouragement to build automations with it. This is an onsite role based in New York City, five days a week in the office.
What you’ll do
- Build scripts and automations, with AI coding tools, for account setup, device enrollment, and other repeated IT tasks
- Help employees in the office and remote troubleshoot technical issues, including hardware, software, and network problems, and prioritize requests in the IT ticketing system, keeping employees updated until each one is resolved
- Set up the network, devices, and audio-visual (AV) and conference room technology for our new New York City office
- Spot repeated technical issues and automate the fix, manage endpoint devices, user accounts, and access controls, and contribute to technology rollouts and process improvements
- Set up equipment and accounts for new hires with the Onboarding team, support AV for all-hands meetings and team events, and own IT documentation
What you need
- 5+ years in IT support or a related field, troubleshooting hardware, software, AV, and network issues
- Hands-on experience supporting macOS environments, including networking and security
- Use AI tools daily to write scripts, draft documentation, and triage requests
Bonus if you
- Supported IT at a growing startup in the AI ecosystem
- Used a tool like Serval to automate and triage IT tickets
- Built or hosted a project on Vercel
Compensation & Benefits:
- Great compensation package and stock options.
- Inclusive Healthcare Package.
- Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
- Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
- We will provide you the gear you need to do your role, and a stipend to refresh your tech gear as needed.
The base pay range for this role is $136,000-$204,000. This salary range is an estimate. Actual salary will be based on job related skills and experience. The total compensation package also includes benefits and equity-based compensation.
Disclosures:
Standard company text repeated across Vercel's postings is omitted here.