Join Discord as an IT Ops Engineer to support employee technology and enhance automation in a collaborative environment.
Posted by employer 2 days ago
First seen on Joblaze 22 hours ago
Last verified on the company career page 22 hours ago
Skills & Technologies
What you'll build
- Work the shared IT support queue
- Support device and endpoint setup
- Keep conferencing and AV rooms reliable
- Run onboarding and offboarding
- Take on well-scoped projects
Must have
- 3+ years of experience providing IT Helpdesk support
- Exposure to managing backend IT systems
Nice to have
- Exposure to SOC 2 or SOX access-review processes
- Background in high-growth consumer tech
Practical constraints
- In-office 3 days a week
- Participate in on-call rotations
AI in the day-to-day
You lean on AI to write the scripts and glue that make manual work disappear.
Requirements
- Experience
- 3+ years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
The IT Ops Engineer at Discord is responsible for managing the daily technology needs of employees, ensuring smooth operations across devices, identity management, and security systems. This role requires hands-on experience with tools like Jamf and Okta, along with a knack for automation and troubleshooting. Ideal candidates have over three years of IT support experience, particularly in fast-paced tech environments, and should be comfortable collaborating within a team. The position offers opportunities for growth and project ownership in a company that plays a significant role in the gaming community.
Joblaze insights
- Listed today — first seen on Joblaze October 3, 2026. Last confirmed on Discord's careers page October 3, 2026.
- Salary band is in line with the typical range for comparable tech roles (median ~$126,887).
- Starts above 47% of 15 comparable mid other roles in United States that list SaaS we track (median $130,000 across 14 companies). See SaaS salary trends
- Okta appears in 1.1% of 3065 comparable mid other roles in United States; Intune appears in 0.4% of 3065 comparable mid other roles in United States.
Quick facts
- Is the IT Ops Engineer role remote?
- It's hybrid — Discord expects some on-site time in San Francisco Bay Area, United States.
- What's the salary range?
- Discord lists $124,000–$155,000 for this role.
- How much experience is required?
- At least 3 years of relevant experience for this IT Ops Engineer role.
- Where is the role based?
- Discord is hiring for this position in San Francisco Bay Area, United States.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Enterprise Security, Intune, Jamf, Okta, SaaS.
- What seniority level is this role?
- Discord targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this IT Ops Engineer role at Discord.
From the original posting
Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.
This is an IT Ops Engineer role, the modern generalist who keeps the whole employee technology surface running: devices, identity, network, SaaS, collaboration, and the endpoint security surface we share with Enterprise Security. You work the shared queue alongside the team. This is a growth role, a place to go broad across enterprise systems, build real depth, and grow toward owning a domain end to end.
What you will do
- Work the shared IT support queue alongside the team, helping Discordians with their day-to-day technology needs. This is core to the role for everyone on the team.
- Support the full employee technology surface hands-on: device and endpoint setup (Jamf, Intune), identity and access basics (Okta), SaaS access, and the endpoint security tooling we run with Enterprise Security.
- Keep the conferencing and AV rooms reliable, and be hands on deck to support live events. You keep the rooms working and support the event, not architect an AV build from scratch.
- Run onboarding and offboarding so a new Discordian is equipped on day one and deprovisioned on exit.
- Take on well-scoped projects with growing autonomy, and start turning the repetitive manual work you see in the queue into automation.
- Participate in on-call rotations.
What you should have
- Hands-on exposure across several parts of that surface, the more of it you have touched, the better. Breadth matters more than depth in any one area at this level.
- A genuine automation instinct, even if early: you reach for automation before a runbook, and you lean on AI to write the scripts and glue that make manual work disappear.
- Strong troubleshooting instincts and a habit of understanding the system, not just clearing the symptom.
- A collaborative, low-ego, secure-by-design posture, clear written communication, and eagerness to grow across domains.
- 3+ years of experience providing IT Helpdesk support and exposure to managing backend IT systems (e.g. Okta, Jamf etc.) in high growth tech companies.
Bonus points
- Exposure to SOC 2 or SOX access-review processes.
- Background in high-growth consumer tech.
For this role, the Hiring Manager needs this person to be in the office 3 days a week.
The US base salary range for this full-time position is $124,000 to $155,00 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.
Why Discord?
Standard company text repeated across Discord's postings is omitted here.